Privacy

CHOICES: Memphis Center for Reproductive Health (MCRH) is committed to protecting patient privacy. Our staff takes pride in providing reproductive health services in a safe and confidential setting making us a preferred choice for reproductive health care in Memphis and the Mid-South.

Our promise to the patient is that we will maintain your confidentiality as long as it does not endanger your life or health. In case of a medical emergency, it will be necessary to release protected health information from your record to a hospital emergency room, another physician, and/or to the emergency contact person listed in your medical record.

Other situations in which it may be necessary to disclose information from your medical record include the following:

If your physician prescribes medication or recommends further testing or treatment by another physician, it may be necessary to disclose protected health information to a pharmacist and/or another physician.

We are required by law to report certain statistical information, for example, the number of abortions performed at CHOICES each year and positive test results for certain sexually transmitted infections.

We reserve the right to collect payment for our services. We have the right to disclose individually identifiable information if it becomes necessary in order to collect our fees.

All persons in the state of Tennessee are required by law to report child abuse and/or neglect. CHOICES does comply with state law and this may include disclosure of individually identifiable information.

We do not file insurance claims or communicate directly with insurance companies. If you file a claim on your own and your insurance company sends a request for information to us, we will mail their request and the information to you at the home address listed in your medical record. It will be your responsibility to forward the information to your insurance company.

We will release protected health information from your medical record if directed to do so by a court order, a subpoena, or if we are otherwise required by law to do so, for example, in a state health department inspection, audit, or investigation.

Records we maintain are the physical property of CHOICES. You have a right to inspect and copy your medical record. You may exercise this right by completing our "Authorization to Release Information" form and remitting a $20 fee. You should notify us in writing if information contained in your medical record needs to be corrected or amended.

You have the right to request an accounting of all disclosures of your health information. Such an accounting will not include internal uses of information for treatment, payment or health care operations, disclosures made to you or at your request, or disclosures made in emergency situations.

If you believe your privacy rights have been violated, you may file a written complaint with the CHOICES Executive Director and/or with the Secretary of Health and Human Services.

You have the right to restrict disclosure of information from your record, but we have the legal right to refuse treatment if you do so. If treatment is refused, you may request a referral to another clinic or physician.

This notice is subject to change. If it does change, you may obtain a copy of the revision at MCRH. MCRH is committed to protecting your privacy.

What is the Escape button?

If you've not already noticed, every page on our website contains an "ESCAPE" button. This button is placed at the top of each page so that if someone comes into the room, you can click this button and immediately be taken to another web page.

We have selected Google.com as this page. When clicked, you will be taken to the main Google page where you can then pretend to be searching for something to avoid scrutiny.

Please be aware that this does not clear your web browser's history, so if the "Back" button is clicked, you will be taken back to whatever page you were viewing before you clicked "ESCAPE." The button is only meant to hide the page you were just viewing from immediate view to protect your privacy.

Clearing Your History/Cache File

If some one knows how to read your computer's history of cache file (automatically saved web pages and graphics), he or she may be able to see information you have viewed on the Internet. You can clear your history or empty your cache file in your browser's settings.

Please note: If you do not see your internet browser listed below, please check the help files in your browser to find out how.

• AOL for Windows, Version 9.0
• Open the AOL Program.
• Click the "Settings" icon on the AOL tool bar.
• Go to Essentials > Internet (Web) Options.
• Click on the General tab.
• Go to the "Temporary Internet Files" section.
• Click "Settings."
• Under "Check for newer versions of stored pages," make sure the first option, "Every visit to the page," is selected.
• Click "OK."
• Click the "Delete Files . . ." button.
• Check the box for "Delete all offline content."
• Click "OK."
• Your cache has been cleared. Click the "OK" button to close the AOL Internet properties box.

• AOL for Mac, Version 5.0
• Open the AOL Program.
• Go to My AOL > Preferences.
• Click on the "WWW" icon.
• Locate the square labeled "Disk Cache."
• Click on the "Empty Cache Now" button.
• Click "OK".
• Close the "Preferences" window.
• Quit (exit) AOL.
• Restart your computer.

• Firefox for Windows, Version 2.x
• Open the Firefox Program.
• Go to the "Tools" menu at the top and select "Options."
• In the Options window, choose the "Privacy" tab.
• At the bottom, there is a section labeled "Private Data."
• Make sure the box labeled "Ask me before clearing private data." is selected.
• To clear your private data, click "Clear Now."
• In the window that appears, make sure the following options are all selected:
  • Browsing History
  • Cache Cookies
  • Authenticated Sessions
• Then Click "Clear Private Data Now."
• Click the X to exit the Options window.
• Quit the Firefox Program.

For more details about the Privacy Pane in the Options window, click here to go directly to Mozilla's website: http://www.mozilla.org/support/firefox/ options#privacy

• Firefox for Mac, Version 2.x
• Open the Firefox Program.
• Go to the "Firefox" menu at the top and select "Preferences."
• In the Preferences window, choose the "Privacy" tab.
• At the bottom, there is a section labeled "Private Data."
• Make sure the box labeled "Ask me before clearing private data." is selected.
• To clear your private data, click "Clear Now."
• In the window that appears, make sure the following options are all selected:
  • Browsing History
  • Cache Cookies
  • Authenticated Sessions
• Then Click "Clear Private Data Now."
• Click the X to exit the Preferences window.
• Quit the Firefox Program.

For more details about the Privacy Pane in the Preferences window, click here to go directly to Mozilla's website: http://www.mozilla.org/support/firefox/ options#privacy

• Internet Explorer for Windows, Version 6.x
• On the Internet Explorer 6 Tools menu, click Internet Options.
• The Internet Options box should open to the General tab.
• On the General tab, in the Temporary Internet Files section, click the Delete Files button. This will delete all the files that are currently stored in your cache.
• Click OK, and then click OK again.

This information was found on the Microsoft Support website. Here is a direct link to that page: http://www.microsoft.com/windows/ie/ie6/using/ howto/customizing/clearcache.mspx

• Internet Explorer for Windows Vista, Version 7.x
• Open Internet Options by clicking the Start button Picture of the Start button, clicking Control Panel, clicking Network and Internet, and then clicking Internet Options.
• Click the General tab, and then, under Browsing history, click Delete.
• Under History, click Delete history, and then click Yes to confirm that you want to delete the history.
• Click Close, and then click OK.

This information was found on the Microsoft Support website. Here is a direct link to that page: http://windowshelp.microsoft.com/ Windows/en-US/Help/ 71a6a0e1-5f93-4bf8-aeb8-595d45dfd4a01033.mspx

• Netscape for Windows, Version 8.x Open the Netscape Program.
• Go to Tools > Options.
• Click on the panel marked "Privacy."
• Click "Cache."
• Click "Clear Cache."

• Netscape for Mac, Versions 4.x and 6.x
• Open the Netscape Program.
• Close all browser windows.
• Go to Edit > Preferences.
• Expand the "Advanced" options by clicking on the arrow pointing to "Advanced."
• Select "Cache."
• Confirm you have "Every Time" selected.
• Click on "Clear Disk Cache."
• When asked if you're sure, click "OK."
• Click "OK" to close the window.
• Close Netscape and restart your computer.

• Safari 2.x
• Open the Safari Program.
• Click and hold on "Safari" in the main menu bar.
• While holding the mouse button down, drag to "empty cache" in the dropdown menu.
• Release the mouse button.

Some of the details of this page were taken from the website of Eve's Place. To view the sourced webpage, please click here: http://www.safetyatevesplace.org/ websafety.html