Careers

Careers at CHOICES staff

Join Our Team

 At CHOICES, our most valuable asset is our people. Our dedicated staff, volunteers, and interns serve the Mid-South community every day.

CHOICES will not discriminate in employment opportunities on the basis of race, color, religion, sex, marital status, sexual orientation, national origin, age, disability, parental status, body size, gender identity, or any characteristic protected by law.

CHOICES is committed to a living wage for all employees. Base pay for entry-level positions begins at $15/hour.

LGBTQ+ candidates, candidates of color, and Latinx candidates are encouraged to apply.

Job Postings

Well established, comprehensive reproductive health clinic in Memphis, TN seeks experienced Medical Director and direct care provider for planned programmatic and physical expansion.

This dynamic nonprofit clinic has a distinguished 40+ year history and a creative and progressive practice environment.  New health center under construction includes an out-of-hospital birthing center.  Clinical services include abortion, general gynecology, LGBTQ health, family planning, midwifery.  Open to addition of family practice, research or special projects, specific areas of care.  Responsibilities 40% administrative, 60% direct care.

Primary Responsibilities

  1. Oversees all medical, clinical and nursing personnel, research and operations.
  2. Provides vision and leadership to conceive, implement and assess medical goals and objectives.
  3. Develops, reviews and revises all medical policies and procedures.

Candidate Qualifications

  1. Strong public health, equal rights and social and reproductive justice orientation.
  2. Familiarity with and support of midwifery model of care.
  3. Possession of, or willingness to obtain, valid Tennessee Medical License.
  4. Board Certified or Board Eligible in family practice or obstetrics /gynecology.
  5. Experience as Medical Director or in comparable administrative or leadership role.
  6. Demonstrated skills in staff management, instruction, and organizational development.
  7. Clear and professional verbal and written communication and meeting facilitation skills.
  8. Strong organizational skills and demonstrated ability to handle multiple contracts, projects and tasks.
  9. Ability to work with minimum supervision and also function well as a team member.
  10. Ability to work with people of diverse cultural, educational, socio-economic, and linguistic backgrounds.
  11. Willing to assume positive intentions of colleagues, partners and team members.
  12. Proficiency in Microsoft Office applications and Athena Electronic Health Record systems preferred.
  13. Entrepreneurial skills needed, MBA preferred.

Competitive salary and benefits, 401K, relocation assistance considered

Submit cover letter & CV to:  Jennifer Pepper, Executive Director, [email protected]

Open until filled

CHOICES will not discriminate in employment opportunities on the basis of race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, parental status, body size, gender or gender identity or any characteristic protected by law. LGBTQI candidates, candidates of color, and Latinx candidates are encouraged to apply.

The Medical Assistant works with medical and administrative personnel to provide the best possible patient experience.  Medical Assistants perform various activities such as assisting with procedures, phlebotomy services, prep exam rooms, etc.  Under general direction and according to established policies and procedures Medical Assistants perform waived diagnostic testing in chemistry, hematology, and immune-hematology as needed, along with other designated laboratory support functions.

Education and Experience: Successful completion of a Medical Assisting program or equivalent experience preferred. BLS certification preferred.  At least 1-2 years of overall professional experience; ideally at least one year of experience in a healthcare setting.

Hourly Rate: $15.00

This is a PRN position, less than 20 hours per week. Saturday availability is required for consideration. Some other evening and weekend shifts may be required.

Job Duties:

  • Proactively fulfills patient care responsibilities as requested by medical providers, facilitating efficient flow of patients.
  • Assists with initiation of patient history, physical assessment, and patient vitals.
  • Assists managing patient messages for medical providers and makes calls to obtain information from hospitals, labs, other medical offices as needed.
  • Fulfills responsibilities as assigned that may include cleaning of medical equipment and examination rooms ensuring the strict adherence to universal precautions as established by the Center for Disease Control and Prevention, and Occupational Safety and Health Administration.
  • Monitors and maintains inventories and stocks supplies.
  • Performs accurate documentation of patient records.
  • Arranges for patients to receive referral services for specific services as requested by provider.
  • Performs administrative tasks such as completing paperwork for patients to receive care and medications as required by their insurance plans, provides assistance to front desk staff by courteously answering patient calls, making appointments, answering questions, and making patient follow up calls.
  • Performs point of care testing, specimen collection, administers injections, and perform phlebotomy to obtain lab samples ordered by provider maintaining sterile environment and infection control practices.
  • Maintains lab instrumentation, performs controls, properly processes specimens according to established policies and procedures.
  • Maintains confidentiality of patients and follows all HIPAA regulations.
  • Bilingual in Spanish Preferred

CHOICES will not discriminate in employment opportunities on the basis of race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, parental status, body size, gender or gender identity or any characteristic protected by law. LGBTQ+ candidates, candidates of color, and Latinx candidates are encouraged to apply.

Due to the volume of applicants we are only able to contact candidates selected for an interview.

To apply send cover letter with resume to Jazlyn at [email protected].

Job Classification: PRN, Non-Exempt
Reports to: Clinical Services Manager
Hourly Rate: $30.00

Have another job? No problem! Manager has willingness to work with PRN staff to schedule.

Job Summary
The Diagnostic Medical Sonographer works with medical and administrative personnel to provide the best possible patient experience.  Provides image guidance during medical procedures on a regular basis.

This position is PRN, less than 20 hours per week.   Some night and weekend shifts will be required. Saturday availability is required for consideration.

Duties and Responsibilities

  • Performs ultrasound examinations for surgery patients, medical abortion patients, patients undecided about termination, medical abortion follow-up ultrasounds, IUD placement and follow-up ultrasounds for patients with problems. Operate ultrasound equipment to produce and accurately record images.
  • Provides ongoing patient assessment through observation of patient and records; reports findings accurately and on time.
  • Ensures that equipment performance is optimum, performs appropriate quality control test and adjustments to maximize image quality.
  • Participates in quality monitoring and evaluation activities and maintains measures to ensure quality standards are met.
  • Proactively fulfills patient care responsibilities as requested by medical providers and Clinical Services Manager, facilitating efficient flow of patients.
  • Communicate efficiently and perform professionally with peers, supervisory staff, and patients.
  • Maintains confidentiality of patients and follows all HIPAA regulations. 

Qualifications
 Required Certification: 

  • Current Certification from a Sonography Program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or Canadian Medical Association (CMA), or
  • Current Certification by ARMDS, with OBGYN specialty, or
  • Current Registration by ARRT in sonography 
  • Personal qualities of integrity, credibility, and dedication to the mission of CHOICES.

Consideration will be given to those currently certified with ARMDS, planning to sit for OBGYN Specialty.


Working Conditions

  • This job operates in a professional office, birthing center, health clinic and hospital environment.  This role requires contact with patients. Frequent invasive and non-invasive patient contact.
  • This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
  • OSHA Blood borne Pathogen Exposure Determination:  Based on the OSHA guidelines for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HIV), this position includes tasks that involve exposure to blood, body fluids, and tissues.

 Physical Requirements

  • While performing the duties of this job, the employee is regularly required to talk or hear. Visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. The employee frequently is required to stand; walk; climb; pushing; use hands to finger, handle or feel; and reach with hands and arms; grasping; kneeling; stooping, and repetitive motion.
  • The physical requirements of this position are: exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
  • This role requires frequent standing.
  • Must have good balance and coordination.

We sincerely thank you for your interest. Due to volume of applicants only individuals selected for interview will be contacted.

CHOICES will not discriminate in employment opportunities based on race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, parental status, body size, gender or gender identity or any characteristic protected by law. BIPOC, LGBTQ+ candidates, candidates of color, and Latinx candidates are encouraged to apply.

Please send resume and cover letter to Jazlyn at [email protected] for consideration.

Job Classification: Full-time, Exempt
Reports to: Director of Clinical Services
Salary: $93,000 per year
Location: Memphis, TN

As a full-time employee, you will be eligible to participate in our major medical, vision, dental, and group life insurance coverage. After 6 months of employment, you will be eligible to participate in our 401k retirement plan and receive up to a 2% of salary match. 10 days of paid sick leave, 15 days of paid vacation leave, and 10 paid holidays annually. Also, after 12 months of employment, full-time personnel are eligible for 16 weeks of parental leave of which CHOICES pays 100% of salary for the first 6 weeks.

Job Summary
With a high degree of clinical expertise, the Certified Nurse Midwife provides outstanding relationship-based care to patients. The CNM educates patients and their families to promote wellness, prevent health problems, and maintain current health; focus is on pregnancy, childbirth, the postpartum period, care of the newborn, family planning, and gynecology. The CNM actively communicates with and supports colleagues while maintaining good relationships with outside providers and organizations.

Duties and Responsibilities
• Provides high-quality, direct patient care in our birth center, patients’ home, and hospital, as
well as in abortion and wellness clinics.
• Provides patient care that is rooted in the midwifery and whole person wellness model, guided
by principles of prevention, sensitivity, informed consent, safety, appropriate medical intervention, conservative waste management, and cost-effectiveness.
• Manages the care of families in all areas of maternity, newborn, and family planning care,
according to the standards of the American Association of Birth Centers, and the policies, procedures, and clinical practice guidelines of CHOICES’ Birth Center and Midwifery Program.
• Assesses the physical condition of patients through performance of physical examination and
obtaining a medical history.
• Counsels patients and families about health and illness, and promotes health maintenance.
• Supports physiologic birth and newborn transition in accordance with CHOICES’ Birth Center philosophy.
• Works closely with administrative staff to get credentialed with insurance companies and record
complete, timely and legible medical records to submit claims for services rendered.

• Participates in planning, budgeting, and policy discussions related to midwifery program.
• Participates in weekly midwifery team chart reviews.
• Serves as a preceptor for student midwives, fellows, and new practitioners.
• Stays current with state, federal, and payer regulations/requirements for midwifery practice.
• Maintains good performance and productivity.
• Adheres to departmental policies, procedures and objectives, ongoing quality improvement
objectives and safety, environmental, and infection control standards.
• Ensures patient confidentiality is maintained, and HIPAA Guidelines are understood and followed.

Other Duties
• Please note this position description is not designed to cover or contain a comprehensive listing
of activities, duties or responsibilities that are required of the employee for this position.
• Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications
• Degree: Master’s Degree in Nursing with a specialization in Nurse Midwifery.
• Licensure, Certification, and /or Registration: Certified Nurse Midwife license and DEA
registration in state of TN.
• At least 1-2 years of clinical experience preferred. Some out of hospital birth experience strongly
preferred.
• Bilingual skills English/Spanish preferred.
• Eligibility to practice in the Medicare and Medicaid programs.
• Eligible for malpractice liability insurance.
• Current BLS and NRP certification.
• Knowledge of nursing and midwifery principles, practices, and procedures.
• Knowledge of quality assurance, risk management, utilization management, and outcomes management standards.
• Technology savvy with experience utilizing electronic medical records.
• Commitment to training programs that maximize individual and organization goals across the
organization including best practices in medical care.
• A successful track record in setting priorities; keen analytic, organization and problem-solving skills which support and enable sound decision making.
• Excellent communication and relationship building skills with an ability to prioritize, negotiate,
and work with a variety of internal and external stakeholders.
• A commitment to teamwork and partnership; ability to collaborate with care providers and
patients.
• A multi-tasker with the ability to wear many hats in a fast-paced environment.
• Personal qualities of integrity, credibility, and dedication to the mission of CHOICES.

CHOICES will not discriminate in employment opportunities on the basis of race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, parental status, body size, gender or gender identity or any characteristic protected by law. LGBTQ+ candidates, candidates of color, and Latinx candidates are encouraged to apply.

Due to the volume of applicants we are only able to contact candidates selected for an interview.

To apply send cover letter with resume to Jazlyn at [email protected].

Job Classification: Non-exempt, PRN, scheduled to work as needed
Reports to: Clinical Services Manager
Hourly Pay: $28.84 per hour
Location: Memphis, TN

As a PRN position, this position is not eligible to earn vacation, sick leave, paid holiday time, or medical
benefits.

Job Summary
The Registered Nurse (RN) is responsible for assisting in the delivery of patient care through the nursing
process of assessment, planning, implementation, and evaluation. Successful applicants will be able to
demonstrate clinical and technical competence, sound clinical judgment, professionalism, and
interpersonal skills.

Duties and Responsibilities
• Provides direct nursing care to patients seeking abortion care and wellness services.
• Provides supervision of the post-abortion recovery room.
• Accurately record appropriate information in patient charts
• Maintain effective communications with medical assistants, practitioners, lab staff, counselors, and administrators to ensure complete and accurate identification and treatment of patient needs and/or problems.
• Educate patients regarding abortion services, abortion discharge instructions, birth control, and other services or medications as requested by provider.
• Recognize and report signs of abortion complications to the physician or nurse clinician.
• Manages RN triage calls.
• Manages negative RH factor and low Hgb level laboratory result logs, contacts patients regarding
RhoGAM medication, and low Hgb level precautions.
• Manages beta HCG laboratory results log and communicates provider recommendations to
patients.
• Proactively fulfills patient care responsibilities, identifies, and participates in process improvement initiatives that improve customer experience, enhance workflow, and improve the work environment.
• Schedules outpatient surgeries, testing and referrals as required.
• Monitors emergency room kit inventory, assuring stocked and up to date.

•Responds quickly and efficiently during patient care emergencies (e.g., immediately calling for
assistance and emergency cart, efficiently able to insert IV catheter, performing CPR, if indicated).
• Maintain a clean and professional medical atmosphere.
• Participates in patient follow-up, scheduling post-abortion check-ups, providing ectopic
precautions, consulting with physician for orders and plans of care.
• Thoroughly document all patient follow-up in patient charts, appropriate logs, and complete incident reports when necessary.
• Adheres to strict standards regarding patient confidentiality, informed consent and disclosure as
required by HIPAA, Tennessee law and organizational policy.
• Provides TB testing, Influenza, and Hep B vaccines to staff members.

Other Duties
• Please note this position description is not designed to cover or contain a comprehensive listing
of activities, duties or responsibilities that are required of the employee for this position.
• Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications
• Licensure, Certification, and /or Registration: Registered Nurse, issued by the TN State Board of
Nursing, and CPR certification for Health Care Providers
• At least 1-2 years of overall professional experience; ideally at least one year of experience in a
healthcare setting.
• Bilingual skills English/Spanish preferred.
• Current BLS CPR certification
• Technology savvy with experience utilizing electronic medical records.
• Thorough knowledge of infection control procedures, universal precautions as established by the Center for Disease Control and Prevention and Occupational Safety and Health
Administration.
• Ability to perform any medical procedures as allowed by the Nursing Practice Act of TN.
• Experience performing phlebotomy preferred.
• The ideal candidate is detail oriented, organized, empathetic, and punctual and possesses strong
verbal communication skills.
• Ability to stay calm when patients and/or staff are stressed or upset.
• A successful track record in setting priorities; keen analytic, organization and problem-solving
skills which support and enable sound decision making.
• Excellent communication and relationship building skills with an ability to prioritize, negotiate,
and work with a variety of internal and external stakeholders.
• A multi-tasker with the ability to wear many hats in a fast-paced environment.
• Personal qualities of integrity, credibility, and dedication to the mission of CHOICES.

CHOICES will not discriminate in employment opportunities on the basis of race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, parental status, body size, gender or gender identity or any characteristic protected by law. LGBTQ+ candidates, candidates of color, and Latinx candidates are encouraged to apply.

Due to the volume of applicants we are only able to contact candidates selected for an interview.

To apply send cover letter with resume to Jazlyn at [email protected].

Job Classification: Full-time, Non-exempt, Hourly
Reports to: Director of Clinical Services
Hourly Pay: $18 per hour
Location: Memphis, TN


As a full-time employee, you will be eligible to participate in our major medical, vision, dental, and group life insurance coverage. After 6 months of employment, you will be eligible to participate in our 401k retirement plan and receive up to a 2% of salary match. 10 days of paid sick leave, 15 days of paid vacation leave, and 10 paid holidays annually. Also, after
12 months of employment, full-time personnel are eligible for 16 weeks of parental leave of which
CHOICES pays 100% of salary for the first 6 weeks.


Job Summary
The Midwifery Specialist works with medical and administrative personnel to provide the best possible patient experience. The Midwifery Specialist completes administrative tasks, assists with prenatal care, labor, birth, and the immediate postpartum period. Under general direction and according to established policies and procedures, the Midwifery Specialist supports our midwives, patients, and families.


Duties and Responsibilities
• Proactively fulfills patient care responsibilities as requested by midwives, facilitating efficient flow of patients.
• Monitors website for patients’ applications for midwifery care, determines eligibility, and adeptly responds to requests.
• Courteously answers incoming calls, makes appointments, answers questions regarding
midwifery services.
• Manages patient messages for midwives ensuring the provider successfully maintains timely communication with patients.
• Assists with initiation of patient history, physical assessment, and patient vitals.
• Performs point of care testing, specimen collection, administers injections, and performs phlebotomy to obtain lab samples ordered by provider. Maintains sterile environment and infection control practices.
• Fulfills responsibilities as assigned that may include cleaning of medical equipment and examination rooms; ensures strict adherence to universal precautions as established by the Center for Disease Control and Prevention and Occupational Safety and Health Administration.

• Monitors and maintains inventories and stocks supplies for midwifery services.
• Maintains documentation for labor, delivery, and immediate postpartum.
• Obtains records from hospitals, laboratories, other medical provider offices as needed.
• Arranges for patients to receive referral services for specific services as requested by provider.
• Maintains confidentiality of patients and follows all HIPAA regulations.


Other Duties
• Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.
• Duties, responsibilities, and activities may change at any time with or without notice.


Qualifications
• Degree: High school diploma or equivalent required.
• Licensure, Certification, and /or Registration: Successful completion of Birth Assistant program or equivalent experience preferred. Medical Assistant certification preferred.
• Certification: BLS and NRP required.
• Bilingual skills English/Spanish strongly preferred.
• At least 1-2 years of overall professional experience; ideally at least one year of experience in a healthcare setting.
• Completion of applicable internal competency assessments and skills checklist for Midwifery Specialist; proficiency demonstrated in all measured areas.
• Thorough knowledge of infection control procedures, universal precautions as established by the Center for Disease Control and Prevention and Occupational Safety and Health
Administration.
• Experience performing phlebotomy preferred.
• The ideal candidate is detail oriented, organized, empathetic, punctual, and possesses strong verbal communication skills.
• Ability to stay calm when patients and/or staff are stressed or upset.
• Technology savvy with experience on electronic health record system.

• A successful track record in setting priorities; keen analytic, organizational, and problem-solving skills which support and enable sound decision making.

• Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
• A multi-tasker with the ability to wear many hats in a fast-paced environment.
• Personal qualities of integrity, credibility, and dedication to the mission of CHOICES.

Job Classification: Full-time, Exempt, Hourly
Reports to: Director of Operations
Salary: $45,000 per year
Location: Memphis, TN


As a full-time employee, you will be eligible to participate in our major medical, vision, dental, and group life insurance coverage. After 6 months of employment, you will be eligible to participate in our 401k retirement plan and receive up to a 2% of salary match. 10 days of paid sick leave, 15 days of paid vacation leave, and 10 paid holidays annually. Also, after
12 months of employment, full-time personnel are eligible for 16 weeks of parental leave of which
CHOICES pays 100% of salary for the first 6 weeks.


Job Summary
The Medical Billing and Coding Coordinator performs medical coding for a wide range of OB/GYN
services. This position also organizes and supports all billing and coding operations with a focus on
delivering high-quality results on-time. The successful candidate will be highly organized with the
ability to prioritize and multi-task with patience and professionalism.


Duties and Responsibilities
• Codes diagnoses and procedures of records.
• Serves as a coding resource to medical providers, office staff, and Director of Operations.
• Investigate workflow, and operational issues related to billing and coding, and make
recommendations.
• Submits claims according to payer guidelines.
• Resolves charges on hold by timely review of billing releases and orders tracking
documentation and taking appropriate action to secure release of bills for submission to
payor.
• Reports on documentation deficiencies and/or missing charges to appropriate provider.
• Diligently works all insurance denial queues. Monitors claim status for necessary edits, and
no response work queues. Resolves denials, inaccurate payments, and non-payments by
reviewing available documentation and taking appropriate action to collect or adjust the
account.
• Ensures accurate coding of claims submitted to private insurance companies and
government healthcare programs.
• Receives payor information, verifies coverage, and secures authorizations as required by each payor source and communicates with all appropriate persons.

• Evaluates expiring prior authorization of services, taking necessary action with payors, and clinicians to extend authorization or to discontinue services.
• Reviews provider orders and reports, notes, and medication administration within the electronic medical record (EMR) to ensure all charges are captured.
• Reviews medical documentation and/or claims release prior to billing to ensure compliance with billing regulations (Medicare, Medicaid, state programs, etc.).
• Maintains effective communication with providers, medical assistants, and front desk staff to reduce claim errors, decrease delay in insurance payments.
• Answers correspondence from insurance companies, answers patient insurance calls and assists with resolution of bills.
• Identifies problem accounts with payers and processes billing tasks within EMR, collaborates with medical providers, Athena Billing and Coding Service to resolve issues.
• Onboarding of new medical providers on billing process, utilizing billing guide, specialized workflows.
• Ensures customers are correctly billed for services not covered by health insurance.
• Provides provider education related to billing compliance and revenue optimization.
• Maintains confidentiality of patient records and follows all HIPAA regulations.


Other Duties
• Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.
• Duties, responsibilities, and activities may change at any time with or without notice.


Qualifications
• Education: High School diploma required
• Certification: Medical Billing and Coding certification preferred.
• At least 5 years of medical billing coding professional experience.
• HIPAA regulation knowledge, ethics, and professionalism.
• Knowledge of medical terminology, ICD-10, CPT.
• The ideal candidate is detail oriented, organized, empathetic, and punctual and possesses strong written and verbal communication skills.
• Ability to stay calm when patients and/or staff are stressed or upset.
• Ability to articulate clearly and communicate cordially.
• Technology savvy with experience utilizing EMR system.

• A successful track record in setting priorities; keen analytic, organization and problem-solving skills which support and enable sound decision making.

• Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
• A multi-tasker with the ability to wear many hats in a fast-paced environment.
• Personal qualities of integrity, credibility, and dedication to the mission of CHOICES.


Working Conditions
• This job operates in a professional office environment. This role routinely uses standard
office equipment such as computers, phones, photocopiers, and filing cabinets.
• OSHA Blood borne Pathogen Exposure Determination: This role is subject to a job classification in which some employees at our facility have occupational exposure.


Physical Requirements
• While performing the duties of this job, the employee is regularly required to talk or hear.
The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
• This role requires frequent sitting.
• Up to 5% travel may be required for this position.


CHOICES will not discriminate in employment opportunities based on race, color, religion, gender,
marital status, sexual orientation, national origin, age, disability, parental status, body size, gender
or gender identity or any characteristic protected by law. LGBTQI, BIPOC, and Latinx candidates
are encouraged to apply.


To apply, please submit your resume and cover letter to [email protected].