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Careers

Careers at CHOICES staff

Join Our Team

CHOICES: Memphis Center for Reproductive Health is an independent, non-profit community health agency, established in 1974. In September 2020, we relocated to our beautiful, brand new, state-of-the-art facility. As we grow, we continuously search for energetic individuals that are passionate about reproductive health to join our team. CHOICES provides a full gynecology practice with a variety of sexual and reproductive health services, including wellness, midwifery, and gender-affirming care for more than 4,000 people each year. Our mission is to provide patient-centered medical care and champion sexual and reproductive rights.  

We will not discriminate in employment opportunities based on actual or perceived ancestry, race, color, citizenship status, religion, gender, marital status, sexual orientation, national origin, age, disability, parental status, pregnancy, body size, gender or gender identity, unfavorable discharge of military status, or any characteristic protected by law.

At CHOICES, we know that diversity is imperative. Evidence has shown that diverse teams are more creative, better at solving problems and making decisions, happier, stronger, and more engaged. Having a diverse team is not only good for us – it is vital for our patients. We are committed to fostering our team of passionate, talented employees who reflect the community that we serve. We encourage people of color, people from working class backgrounds, and LGBTQIA+ candidates to apply. People who have personal experience with abortion, pregnancy, miscarriage, birth, adoption, and/or parenting are also encouraged to apply.

CHOICES is committed to a living wage for all employees. Base pay for entry-level positions begins at $20 an hour.

Job Postings

Memphis, TN Job Postings

Job Classification: PRN, Non-Exempt
Reports to: Clinical Services Manager
Hourly Rate: $30.00

Have another job? No problem! Manager has willingness to work with PRN staff to schedule.

Job Summary
The Diagnostic Medical Sonographer works with medical and administrative personnel to provide the best possible patient experience.  Provides image guidance during medical procedures on a regular basis.

This position is PRN, less than 20 hours per week.   Some night and weekend shifts will be required. Saturday availability is required for consideration.

Duties and Responsibilities

  • Performs ultrasound examinations for surgery patients, medical abortion patients, patients undecided about termination, medical abortion follow-up ultrasounds, IUD placement and follow-up ultrasounds for patients with problems. Operate ultrasound equipment to produce and accurately record images.
  • Provides ongoing patient assessment through observation of patient and records; reports findings accurately and on time.
  • Ensures that equipment performance is optimum, performs appropriate quality control test and adjustments to maximize image quality.
  • Participates in quality monitoring and evaluation activities and maintains measures to ensure quality standards are met.
  • Proactively fulfills patient care responsibilities as requested by medical providers and Clinical Services Manager, facilitating efficient flow of patients.
  • Communicate efficiently and perform professionally with peers, supervisory staff, and patients.
  • Maintains confidentiality of patients and follows all HIPAA regulations. 

Qualifications
 Required Certification: 

  • Current Certification from a Sonography Program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or Canadian Medical Association (CMA), or
  • Current Certification by ARMDS, with OBGYN specialty, or
  • Current Registration by ARRT in sonography 
  • Personal qualities of integrity, credibility, and dedication to the mission of CHOICES.

Consideration will be given to those currently certified with ARMDS, planning to sit for OBGYN Specialty.


Working Conditions

  • This job operates in a professional office, birthing center, health clinic and hospital environment.  This role requires contact with patients. Frequent invasive and non-invasive patient contact.
  • This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
  • OSHA Blood borne Pathogen Exposure Determination:  Based on the OSHA guidelines for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HIV), this position includes tasks that involve exposure to blood, body fluids, and tissues.

 Physical Requirements

  • While performing the duties of this job, the employee is regularly required to talk or hear. Visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. The employee frequently is required to stand; walk; climb; pushing; use hands to finger, handle or feel; and reach with hands and arms; grasping; kneeling; stooping, and repetitive motion.
  • The physical requirements of this position are: exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
  • This role requires frequent standing.
  • Must have good balance and coordination.

We sincerely thank you for your interest. Due to volume of applicants only individuals selected for interview will be contacted.

CHOICES will not discriminate in employment opportunities based on race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, parental status, body size, gender or gender identity or any characteristic protected by law. BIPOC, LGBTQ+ candidates, candidates of color, and Latinx candidates are encouraged to apply.

Please send resume and cover letter to Jazlyn at [email protected] for consideration.

Job Classification: Non-exempt, PRN, scheduled to work as needed
Reports to: Director of Clinical Services
Hourly Pay: $30
Location: Memphis, TN
As a PRN employee, this position is not eligible to earn vacation, sick leave, paid holiday time, or medical benefits.

Job Summary
The Registered Nurse (RN) is responsible for assisting in the delivery of patient care through the nursing process of assessment, planning, implementation, and evaluation. Successful applicants will be able to demonstrate clinical and technical competence, sound clinical judgment, professionalism, and interpersonal skills. Saturday availability is required for consideration.

Duties and Responsibilities
• Provides direct nursing care to patients seeking abortion care and wellness services.
• Provides supervision of the post-abortion recovery room.
• Accurately record appropriate information in patient charts
• Maintain effective communications with medical assistants, practitioners, lab staff, counselors, and administrators to ensure complete and accurate identification and treatment of patient needs and/or problems.
• Educate patients regarding abortion services, abortion discharge instructions, birth control, and other services or medications as requested by provider.
• Recognize and report signs of abortion complications to the physician or nurse clinician.
• Manages RN triage calls.
• Manages negative RH factor and low Hgb level laboratory result logs, contacts patients
regarding RhoGAM medication, and low Hgb level precautions.
• Manages beta HCG laboratory results log and communicates provider recommendations to patients.
• Proactively fulfills patient care responsibilities, identifies, and participates in process improvement initiatives that improve customer experience, enhance workflow, and improve the work environment.
• Schedules out-patient surgeries, testing and referrals as required.
• Monitors emergency room kit inventory, assuring stocked and up to date.

• Respond quickly and efficiently during patient care emergencies (e.g., immediately calling for assistance and emergency cart, efficiently able to insert IV catheter, performing CPR, if indicated).
• Maintain a clean and professional medical atmosphere.
• Participates in patient follow-up, scheduling post-abortion check-ups, providing ectopic precautions, consulting with physician for orders and plans of care.
• Thoroughly document all patient follow-up in patient charts, appropriate logs, and
complete incident reports when necessary.
• Adheres to strict standards regarding patient confidentiality, informed consent and disclosure as required by HIPAA, Tennessee law and organizational policy.
• Provides TB testing, Influenza, and Hep B vaccines to staff members.

Other Duties
• Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.
• Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications
• Licensure, Certification, and /or Registration: Registered Nurse, issued by the TN State
Board of Nursing, and CPR certification for Health Care Providers
• At least 1-2 years of overall professional experience; ideally at least one year of
experience in a healthcare setting.
• Bilingual skills English/Spanish preferred.
• Current BLS CPR certification
• Technology savvy with experience utilizing electronic medical records.
• Thorough knowledge of infection control procedures, universal precautions as
established by the Center for Disease Control and Prevention and Occupational Safety and Health Administration.
• Ability to perform any medical procedures as allowed by the Nursing Practice Act of TN.
• Experience performing phlebotomy preferred.
• The ideal candidate is detail oriented, organized, empathetic, and punctual and possesses strong verbal communication skills.
• Ability to stay calm when patients and/or staff are stressed or upset.

• A successful track record in setting priorities; keen analytic, organization and problem-solving skills which support and enable sound decision making.

• Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
• A multi-tasker with the ability to wear many hats in a fast-paced environment.
• Personal qualities of integrity, credibility, and dedication to the mission of CHOICES.

Working Conditions
• This position operates in a clinical environment. This position uses medical equipment including but not limited to needles, syringes, stethoscopes, and blood pressure machines.
• This role routinely uses standard office equipment such as computers, phones,
photocopiers, and filing cabinets.

• OSHA Blood borne Pathogen Exposure Determination: Based on the OSHA guidelines for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HIV), this position includes tasks that involve exposure to blood, body fluids, and tissues.
• Some night and weekend availability required.

Physical Requirements
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• This position requires the ability to occasionally lift, push, and pull up to 50-100 lbs.

Travel
• Up to 5% travel may be required for this position

Diversity and Inclusion Commitment
We will not discriminate in employment opportunities based on race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, parental status, body size, gender or gender identity, or any characteristic protected by law.

At CHOICES, we know that diversity is imperative. Evidence has shown that diverse teams are more creative, better at solving problems and making decisions, happier, stronger, and more engaged. Having a diverse team is not only good for us - it is vital for our patients. We are committed to fostering our team of passionate, talented employees who look like the community that we serve. We highly encourage people of color, people from working class backgrounds, and
LGBTQIA+ candidates to apply. People who have personal experience with abortion, pregnancy,
miscarriage, birth, adoption, and/or parenting are also encouraged to apply.

Please submit your resume and cover letter to [email protected]. We thank you for your interest. Due to volume of applicants only individuals selected for interview will be
contacted.

Job Title: Security & Facilities Specialist

Job Classification: Hourly, non-exempt, PRN

Reports to: Office Manager

Direct Reports: None

Hourly Pay: $20 minimum

Location: Memphis, TN

Job Summary

The Security & Facilities Specialist oversees patient and personnel safety, provides grounds keeping maintenance, and basic repairs. Monitors clinic facilities and parking lot for unauthorized activity and focuses on keeping a facility's outdoor areas neat and presentable. The successful candidate will be reliable and punctual with weekend availability. Saturday shifts are required for this position as well as overnight on-call availability.

Duties and Responsibilities

Safety & Security

  • Ensures personnel safety by being punctual and available for shifts assigned, and when required on call for afterhours services offered at facility.
  • Oversees the safety of patients, visitors, and personnel in keeping with best practices and policies, including:
  • Welcome patients and guests to premises.
  • Verify patient appointments or other purpose of guest visits.
  • Accompany staff members to cars after dark if requested.
  • Enforces no trespassing policy on clinic property.
  • Pleasant, helpful, and professional attitude toward patients and coworkers.
  • Assist patients and guests with parking instructions.
  • Monitoring clinic property, inspecting building access points, and reporting to authorities incidents of theft or other criminal activity as requested by manager.
  • Competently utilizes security system and cameras, ensures proper maintenance and timely repairs for function of security tools and services. 
  • Maintain strict confidentiality of patients and follows all HIPAA regulations.

Facility Maintenance

  • Maintains parking lot free of garbage, picks up outdoor trash at the start and end of every shift.
  • Assembles and moves furniture and small equipment.
  • Performs basic repairs around the facility, alerts manager of any repairs that are needed.
  • Perform ice and snow weather treatment on entry and parking area within facility premises.

Other Duties

  • Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. 
  • Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

  • High School diploma or equivalent required 
  • Licensure, Certification, and /or Registration: Active TN Armed Security Guard license
  • At least 1-3 years of private security or law enforcement experience, facility maintenance experience preferred.
  • Basic experience and knowledge of electrical, plumbing, and mechanical maintenance preferred
  • The ideal candidate is organized, empathetic, punctual, reliable, and possesses strong verbal communication skills.  
  • Strongly supportive of comprehensive full-spectrum reproductive & sexual healthcare, including abortion care, midwifery, and gender affirming care.
  • Ability to stay calm when patients and/or staff are stressed or upset. 
  • Excellent communication and relationship building skills with an ability to prioritize, and work with a variety of internal and external stakeholders 
  • A multi-tasker with the ability to wear many hats in a fast-paced environment 
  • Personal qualities of integrity, credibility, and dedication to the mission of CHOICES.

Working Conditions

  • This job is primarily remote with some in-office time required weekly in a professional office, birthing center, and health clinic.
  • This role requires contact with patients, as well as external meetings with community partners.
  • This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
  • OSHA Blood borne Pathogen Exposure Determination:  Based on the OSHA guidelines for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HIV), this position includes tasks that involve exposure to blood, body fluids, and tissues.

Equipment Operated

  • Standard office equipment, repair and maintenance tools, lawn maintenance tools & equipment, snow shovel or blower.

Working Conditions

  • This job operates primarily outdoors in all weather in a professional office environment. 
  • OSHA Blood borne Pathogen Exposure Determination:  This role is subject to a job classification in which some employees at our facility have occupational exposure. 

Physical Requirements

  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
  • This position requires the ability to occasionally lift office products and supplies, up to 50 pounds.
  • This employee spends long periods of time on standing, and walking. 

Travel

  • 0% travel may be required for this position

Diversity and Inclusion Commitment

We will not discriminate in employment opportunities based on race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, parental status, body size, gender or gender identity, or any characteristic protected by law. At CHOICES, we know that diversity is imperative. Evidence has shown that diverse teams are more creative, better at solving problems and making decisions, happier, stronger, and more engaged. Having a diverse team is not only good for us - it is vital for our patients. We are committed to fostering our team of passionate, talented employees who reflect the community that we serve. We encourage people of color, people from working class backgrounds, and
LGBTQIA+ candidates to apply. People who have personal experience with abortion, pregnancy,
miscarriage, birth, adoption, and/or parenting are also encouraged to apply.

Please submit your resume and cover letter to [email protected]. We thank you for
your interest. Due to volume of applicants only individuals selected for interview will be
contacted.

Job Title: Family Nurse Practitioner

Job Classification: Full-time, exempt

Reports to: Chief Clinical Officer

Direct Reports: None

Salary: $75,000 - $125,000 per year

Location: Memphis, TN

As a full-time employee, you will be eligible to participate in our major medical, vision, dental, and group life insurance coverage. You will also be eligible for employer-paid short-term and long-term disability coverage. After 6 months of employment, you will be eligible to participate in our 401k retirement plan and receive up to a 3% of salary match.

Full-time employees receive 10 days of paid sick leave, 15 days of paid vacation leave, and 10 paid holidays annually. After 12 months of employment, full-time employees are eligible for 16 weeks of parental leave of which CHOICES pays 100% of salary for the first 6 weeks.

Job Summary

With a high degree of clinical expertise, the Family Nurse Practitioner (FNP) provides outstanding, relationship-based care to patients. The FNP educates patients and their families to promote wellness, prevent health problems, and maintain current health; at CHOICES, focus is on providing reproductive health care, hormonal replacement therapy, care of the newborn, family planning, and gynecology. The FNP actively communicates with and supports colleagues while maintaining good relationships with outside providers and organizations. 

Duties and Responsibilities 

  • Provides high-quality, direct patient care in our wellness clinics.
  • Provides patient care that is rooted in the whole person wellness model, guided by principles of prevention, sensitivity, informed consent, safety, appropriate medical intervention, conservative waste management, and cost-effectiveness.
  • Manages the care of all patients according to the policies, procedures, and clinical practice guidelines of CHOICES.
  • Assesses the physical condition of patients through performance of physical examination and obtaining a medical history.
  • Provides detailed information to patients regarding treatments, possible side effects, aftercare instructions, aftercare maintenance, or preventative care methods
  • Ensures complete and accurate documentation of patient information and treatments for patient charts and medical records.
  • Vaccinate patients to prevent or treat diseases.
  • Uses comprehensive knowledge to assess patients by diagnosing diseases, disorders, or conditions.
  • Presents professional guidance to other health professionals and works autonomously with other interdisciplinary health care professionals.
  • Initiates health care treatment for health care management, therapeutic interventions, and prescribing medication.
  • Provides counseling for patients and families about health and illness and promotes health maintenance.
  • Works closely with administrative staff to get credentialed with insurance companies; records complete, timely and legible medical records to submit claims for services rendered. 
  • Participates in planning, budgeting, and policy discussions related to the wellness program.
  • Participates in weekly team chart reviews.
  • Serves as a preceptor for students, fellows, and new practitioners.
  • Stays current with state, federal, and payer regulations/requirements for FNP practice in the state of Tennessee.
  • Maintains good performance and productivity.
  • Adheres to departmental policies, procedures and objectives, ongoing quality improvement objectives and safety, environmental, and infection control standards.
  • Ensures patient confidentiality is maintained, and HIPAA Guidelines are understood and followed. 

Other Duties

  • Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. 
  • Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

  • Degree: Master’s Degree in Nursing with a specialization as a Family Nurse Practitioner.
  • Licensure, Certification, and /or Registration: Family Nurse Practitioner license and DEA registration in the state of TN.
  • At least 1-2 years of clinical experience preferred.
  • Bilingual skills English/Spanish preferred.
  • Eligibility to practice in the Medicare and Medicaid programs.
  • Eligible for malpractice liability insurance.
  • Current BLS certification, ACLS certification preferred.
  • Knowledge of nursing principles, practices, and procedures.
  • Knowledge of quality assurance, risk management, utilization management, and outcomes management standards.
  • Supportive of comprehensive full-spectrum reproductive & sexual healthcare, including abortion care, midwifery, and gender affirming care.
  • Technology savvy with experience utilizing electronic medical records.
  • Commitment to training programs that maximize individual and organization goals across the organization including best practices in medical care. 
  • A successful track record in setting priorities; keen analytic, organization and problem-solving skills which support and enable sound decision making.
  • Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
  • A commitment to teamwork and partnership; ability to collaborate with care providers and patients.
  • A multi-tasker with the ability to wear many hats in a fast-paced environment.
  • Personal qualities of integrity, credibility, and dedication to the mission of CHOICES.

Working Conditions

  • This job operates in a professional office and health clinic environment.  This role requires contact with patients. Some external meetings with community partner organizations. 
  • This position uses medical equipment including but not limited to needles, syringes, stethoscopes, and blood pressure machines.
  • This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. 
  • OSHA Blood borne Pathogen Exposure Determination:  Based on the OSHA guidelines for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HIV), this position includes tasks that involve exposure to blood, body fluids, and tissues.
  • Some night and weekend availability required.

Physical Requirements

  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
  • This position requires the ability to occasionally lift, push, and pull up to 50 lbs.

Travel

  • There may be a small percentage of travel (5% or less) expected for this position

Diversity and Inclusion Commitment

We will not discriminate in employment opportunities based on race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, parental status, body size, gender or gender identity or any characteristic protected by law. 

 At CHOICES, we know that diversity is imperative. Evidence has shown that diverse teams are more creative, better at solving problems and making decisions, happier, stronger, and more engaged. Having a diverse team is not only good for us - it is vital for our patients. We are committed to fostering our team of passionate, talented employees who reflect the community that we serve. We encourage people of color, people from working class backgrounds, and LGBTQIA+ candidates to apply. People who have personal experience with abortion, pregnancy, miscarriage, birth, adoption, and/or parenting are also encouraged to apply.

Please submit your resume to [email protected].We thank you for your interest. Due to volume of applicants only individuals selected for interview will be contacted.

Job Title: Certified Nurse Midwife (CNM)

Job Classification: Full-time, Exempt

Reports to: Chief Clinical Officer

Direct Reports: None

Salary: $75,000-125,000 per year

Location: Memphis, TN

As a full-time employee, you will be eligible to participate in our major medical, vision, dental, and group life insurance coverage. You will also be eligible for employer-paid short-term and long-term disability coverage. After 6 months of employment, you will be eligible to participate in our 401k retirement plan and receive up to a 3% of salary match.

Full-time employees receive 10 days of paid sick leave, 15 days of paid vacation leave, and 10 paid holidays annually. After 12 months of employment, full-time employees are eligible for 16 weeks of parental leave of which CHOICES pays 100% of salary for the first 6 weeks.

Job Summary

With a high degree of clinical expertise, the Certified Nurse Midwife provides outstanding, relationship-based care to patients. The CNM educates patients and their families to promote wellness, prevent health problems, and maintain current health; focus is on pregnancy, childbirth, the postpartum period, care of the newborn, family planning, and gynecology. The CNM actively communicates with and supports colleagues while maintaining good relationships with outside providers and organizations. 

Duties and Responsibilities 

  • Provides high-quality, direct patient care in our birth center, patients’ home, and hospital, as well as in abortion and wellness clinics.
  • Provides patient care that is rooted in the midwifery and whole person wellness model, guided by principles of prevention, sensitivity, informed consent, safety, appropriate medical intervention, conservative waste management, and cost-effectiveness.
  • Manages the care of families in all areas of maternity, newborn, and family planning care, according to the standards of the American Association of Birth Centers, and the policies, procedures, and clinical practice guidelines of CHOICES’ Birth Center and Midwifery Program.
  • Assesses the physical condition of patients through performance of physical examination and obtaining a medical history.
  • Counsels patients and families about health and illness, and promotes health maintenance.
  • Supports physiologic birth and newborn transition in accordance with CHOICES’ Birth Center philosophy.
  • Works closely with administrative staff to get credentialed with insurance companies and record complete, timely and legible medical records to submit claims for services rendered. 
  • Participates in planning, budgeting, and policy discussions related to midwifery program.
  • Participates in weekly midwifery team chart reviews.
  • Serves as a preceptor for student midwives, fellows, and new practitioners.
  • Stays current with state, federal, and payer regulations/requirements for midwifery practice.
  • Maintains good performance and productivity.
  • Adheres to departmental policies, procedures and objectives, ongoing quality improvement objectives and safety, environmental, and infection control standards.
  • Ensures patient confidentiality is maintained, and HIPAA Guidelines are understood and followed. 

 

Other Duties

  • Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. 
  • Duties, responsibilities, and activities may change at any time with or without notice.

 

Qualifications

  • Degree: Master’s Degree in Nursing with a specialization in Nurse Midwifery.
  • Licensure, Certification, and /or Registration: Certified Nurse Midwife license and DEA registration in state of TN.
  • At least 1-2 years of clinical experience preferred. Some out of hospital birth experience strongly preferred. 
  • Bilingual skills English/Spanish preferred.
  • Eligibility to practice in the Medicare and Medicaid programs.
  • Eligible for malpractice liability insurance.
  • Current BLS and NRP certification.
  • Knowledge of nursing and midwifery principles, practices, and procedures.
  • Knowledge of quality assurance, risk management, utilization management, and outcomes management standards.
  • Technology savvy with experience utilizing electronic medical records.
  • Commitment to training programs that maximize individual and organization goals across the organization including best practices in medical care. 
  • A successful track record in setting priorities; keen analytic, organization and problem-solving skills which support and enable sound decision making.
  • Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
  • A commitment to teamwork and partnership; ability to collaborate with care providers and patients.
  • A multi-tasker with the ability to wear many hats in a fast-paced environment.
  • Personal qualities of integrity, credibility, and dedication to the mission of CHOICES.

 

Working Conditions

  • This job operates in a professional office, birthing center, health clinic, and hospital environment.  This role requires contact with patients. Some external meetings with community partner organizations. 
  • This position uses medical equipment including but not limited to needles, syringes, stethoscopes, and blood pressure machines.
  • This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. 
  • OSHA Blood borne Pathogen Exposure Determination:  Based on the OSHA guidelines for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HIV), this position includes tasks that involve exposure to blood, body fluids, and tissues.
  • Some night and weekend availability required.

 

Physical Requirements

  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
  • This position requires the ability to occasionally lift, push, and pull up to 50-100 lbs.

 

Travel

  • Up to 15% travel may be required for this position.

 

Diversity and Inclusion Commitment

CHOICES will not discriminate in employment opportunities based on race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, parental status, body size, gender or gender identity or any characteristic protected by law. 

 

We know that diversity is imperative. Evidence has shown that diverse teams are more creative, better at solving problems and making decisions, happier, stronger, and more engaged. Having a diverse team is not only good for us - it is vital for our patients. We are committed to fostering our team of passionate, talented employees who look like the community that we serve. We highly encourage people of color, people from working class backgrounds, and LGBTQIA+ candidates to apply. People who have personal experience with abortion, pregnancy, miscarriage, birth, adoption, and/or parenting are also encouraged to apply.

Please submit your resume and cover letter to [email protected].We thank you for your interest. Due to volume of applicants only individuals selected for interview will be contacted.

Job Title: Midwifery Director

Job Classification: Full-time, exempt

Reports to: Chief Clinical Officer

Direct Reports: CNM, Midwifery Coordinator, Midwifery Specialist

Salary Range: $80,467-128,783

Location: Memphis, TN

As a full-time employee, you will be eligible to participate in our major medical, vision, dental, and group life insurance coverage. You will also be eligible for employer-paid short-term and long-term disability coverage. After 6 months of employment, you will be eligible to participate in our 401k retirement plan and receive up to a 3% of salary match.

Full-time employees receive 10 days of paid sick leave, 15 days of paid vacation leave, and 10 paid holidays annually. After 12 months of employment, full-time employees are eligible for 16 weeks of parental leave of which CHOICES pays 100% of salary for the first 6 weeks.

Job Summary

The Midwifery Director oversees the professional midwifery staff and assures delivery of quality services to all midwifery patients.  In collaboration with our CCO, this person develops and reviews midwifery practice guidelines and protocols.  The Midwifery Director sets the example for the midwifery team of providing outstanding, relationship-based care to patients, and authentic communication and support of colleagues. The successful candidate will be a hands-on and participative manager and able to establish positive relationships with local medical professionals and institutions.

Duties and Responsibilities

Birth Center Administration

  • Participate in all organizational planning, budgeting, and policy decision making, specifically related to midwifery program.
  • Oversee and ensure effective, safe operation of the birth center; responds to the needs of patients and clinicians by directing timely and efficient execution of activities in the birth center, including:
    • ensuring that the Birth Center stays current with local, state, and federal regulations and requirements.
    • updating policies and procedures to ensure compliance with professional standards for the midwifery practice.
    • conducting weekly midwifery team chart reviews and audits of clinical records on a scheduled basis for accuracy and quality assurance.
    • creating and reviewing midwifery patient education information written or in media form (i.e. website, commercials) for clinical accuracy prior to patient use.
    • actively communicating with the Patient Success Manager and Clinical Director during clinic operations to ensure optimal patient flow and reduce patient wait times. 
  • Coordinate staffing of all Birth Center staff, including preparing and disseminating work and on call schedules, in collaboration with the Chief Clinical Officer to ensure effective utilization of personnel.
  • Establish and maintain effective working relationships with vendors, employees, other managers, and clinicians and support a positive image of CHOICES inside and outside the organization.

 

Managerial and Leadership

  • Supervise health care services provided to patients by midwives, nurse practitioners, and other service providers in the Birth Center. 
  • Review, revise, and approve CHOICES standard medical operating procedures and protocols as needed.
  • Recruit and retain high-quality, diverse Birth Center staff. Hire, evaluate, train, discipline, and recommend dismissal of staff as necessary.
  • Consult to improve the organization's environment; ensure we foster a culture that is inclusive, innovative, willing to take risks, and proactively leverages multiple dimensions of diversity.
  • Monitor, coach, develop, and evaluate performance of direct reports on an ongoing basis in accordance with applicable performance standards, recognizing positive contributions and administering appropriate corrective actions.

 

Patient Care

  • Provide direct patient care according to CNM scope of practice to CHOICES patients in the birth center, as well as abortion and wellness clinics.
  • Ensures patient confidentiality is maintained and HIPAA Guidelines are understood and followed. Oversees, trains staff and monitors all required clinical reports for state and national guidelines.
  • Work closely with administrative staff to be credentialed with insurance companies, as required
  • Record complete, timely and legible medical records to submit claims for services rendered.
  • Consistently meets productivity expectations, patient experience goals, and compliance standards of the agency by actively contributing to health center flow team problem-solving to ensure excellent care delivery for patients

 

Other Duties

  • Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.
  • Duties, responsibilities and activities may change at any time with or without notice.

 

Qualifications

  • Degree: Master’s Degree in Nursing with a specialization in Nurse Midwifery.
  • Licensure, Certification, and /or Registration: Certified Nurse Midwife license and DEA registration in state of TN and IL or ability to obtain.
  • At least 5-7 years of clinical experience required. At least 3 years of leadership experience preferred. Some out of hospital experience preferred.
  • Eligibility to practice in the Medicare and Medicaid programs.
  • Eligible for malpractice liability insurance.
  • Current BLS and NRP certification.
  • Knowledge of nursing and midwifery principles, practices, and procedures.
  • Knowledge of quality assurance, risk management, utilization management, and outcomes management standards.
  • Supportive of comprehensive full-spectrum reproductive & sexual healthcare, including abortion care, midwifery, and gender affirming care.
  • Technology savvy with experience utilizing electronic medical records.
  • Commitment to training programs that maximize individual and organization goals across the organization including best practices in medical care.
  • A successful track record in setting priorities; keen analytic, organization and problem-solving skills which support and enable sound decision making.
  • Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
  • Personal qualities of integrity, credibility, and dedication to the mission of CHOICES.

 

Working Conditions

  • This job operates in a professional office, birthing center, health clinic and hospital environment.  This role requires contact with patients. Some external meetings with community partner organizations.
  • This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
  • OSHA Blood borne Pathogen Exposure Determination:  Based on the OSHA guidelines for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HIV), this position includes tasks that involve exposure to blood, body fluids, and tissues.

 

Physical Requirements

  • While performing the duties of this job, the employee is regularly required to talk or hear. Visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
  • The employee frequently is required to stand; walk; climb; push; use hands to finger, handle or feel; and reach with hands and arms; grasping; kneeling; stooping, and repetitive motion. 
  • This position requires the ability to occasionally lift, push, and pull up to 50-100 lbs. 
  • This role requires frequent standing.

 

Travel

  • Up to 10% travel may be required for this position.

 

Diversity and Inclusion Commitment

We will not discriminate in employment opportunities based on race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, parental status, body size, gender or gender identity or any characteristic protected by law. 

 

 At CHOICES, we know that diversity is imperative. Evidence has shown that diverse teams are more creative, better at solving problems and making decisions, happier, stronger, and more engaged. Having a diverse team is not only good for us - it is vital for our patients. We are committed to fostering our team of passionate, talented employees who reflect the community that we serve. We encourage people of color, people from working class backgrounds, and LGBTQIA+ candidates to apply. People who have personal experience with abortion, pregnancy, miscarriage, birth, adoption, and/or parenting are also encouraged to apply.

Please submit your resume to [email protected].We thank you for your interest. Due to volume of applicants, only individuals selected for interview will be contacted.

Job Title: Communications Coordinator

Job Classification: Full-time, exempt

Reports to: Development Manager

Direct Reports: none

Salary: $47,840 minimum

Location: Memphis, TN

As a full-time employee, you will be eligible to participate in our major medical, vision, dental, and group life insurance coverage. You will also be eligible for employer-paid short-term and long-term disability coverage. After 6 months of employment, you will be eligible to participate in our 401k retirement plan and receive up to a 3% of salary match.

Full-time employees receive 10 days of paid sick leave, 15 days of paid vacation leave, and 10 paid holidays annually. After 12 months of employment, full-time employees are eligible for 16 weeks of parental leave of which CHOICES pays 100% of salary for the first 6 weeks.

Job Summary

The Communications Coordinator works as a part of the development team, with supervision from the Development Manager, to coordinate CHOICES’ public relations and communication efforts. This position will be responsible for maintaining CHOICES’ presence on social media and other digital platforms, coordinating media relations, and supporting the organization’s marketing and advertising efforts. This position will primarily work remotely with some in-office time
required weekly.

Duties and Responsibilities

  • Create and schedule content for social media platforms
  • Engage with CHOICES’ audience by responding to social media messages, comments, and mentions in a timely manner
  • Create and schedule content for blog hosted on CHOICES’ website
  • Create and schedule monthly email marketing content
  • Review, revise, and create public relations materials as needed
  • Respond to reviews on Google, Yelp, Facebook, and other platforms
  • Track social media analytics, email marketing results, and Google (website) analytics and report on performance
  • Make basic updates to website, communicate with website management vendor for more complex changes
  • Proactively pitch stories to media contacts and communicate with reporters and media outlets to coordinate incoming media requests
    • Create drafts of talking points for media appearances
    • Maintain accurate, up-to-date media kit
  • Draft press releases
  • Assist with marketing and advertising objectives, including tracking ad placements and contracts
  • Maintain plans for crisis communications
  • Ensure all public-facing materials across the organization adhere to brand guidelines, assist in training staff on using brand guidelines
  • Update and maintain organizational messaging guidelines as needed
  • Represent CHOICES at public tabling events as needed
  • Maintain an archive of relevant CHOICES’ memorabilia and history
  • Contribute to the goals and objectives of the overall development team
  • Other duties as assigned

Qualifications

  • Degree: High school diploma or equivalent required, Bachelor’s degree preferred
  • Licensure, Certification, and/or Registration: None
  • Experience: 2 years of overall professional experience required, 1-2 years of public relations or communications experience preferred.
  • Collaboration: Effective at working with others to reach common goals and objectives.
  • Relationship Building: Skilled at establishing and cultivating strong relationships with peers across different levels of the organization and externally.
  • Knowledge of communications and public relations best practices, techniques, and current trends.
  • Knowledge of media relations best practices, techniques, and current trends.
  • Technology savvy with WordPress, Google Suite, Microsoft Office (Excel, Word, etc.), data entry and spreadsheet management.
  • Knowledge of social media platforms and scheduling tools: Facebook, Instagram, Twitter, LinkedIn, TikTok, Youtube, Hootsuite
  • Basic graphic design skills and/or experience using Canva, Adobe Creative Suite, etc., with basic video editing preferred
  • Strong skills in written and oral communication
  • Strongly supportive of comprehensive full-spectrum reproductive & sexual healthcare, including abortion care, midwifery, and gender-affirming care.
  • A successful track record in setting priorities; keen analytic, organization and problem-solving skills which support and enable sound decision-making
  • Excellent communication and relationship-building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
  • Personal qualities of integrity, credibility, and dedication to the mission of CHOICES.

Working Conditions

● This job is primarily remote with some in-office time required weekly in a professional office, birthing center, and health clinic.

● This role requires contact with patients, as well as external meetings with community partners.
● This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
● OSHA Bloodborne Pathogen Exposure Determination: Based on the OSHA guidelines
for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HIV), this position includes tasks that involve exposure to blood, body fluids, and tissues.

Physical Requirements

● While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
● This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Travel

  • Up to 10% travel may be required for this position.

Diversity and Inclusion Commitment

We will not discriminate in employment opportunities based on race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, parental status, body size, gender or gender identity or any characteristic protected by law. 

 At CHOICES, we know that diversity is imperative. Evidence has shown that diverse teams are more creative, better at solving problems and making decisions, happier, stronger, and more engaged. Having a diverse team is not only good for us - it is vital for our patients. We are committed to fostering our team of passionate, talented employees who reflect the community that we serve. We encourage people of color, people from working class backgrounds, and LGBTQIA+ candidates to apply. People who have personal experience with abortion, pregnancy, miscarriage, birth, adoption, and/or parenting are also encouraged to apply.

Please submit your resume to [email protected]. We thank you for your interest. Due to volume of applicants, only individuals selected for interview will be contacted.

Carbondale, IL Job Postings

Job Title: Medical Assistant/EMT

Job Classification: Full-time, Non-exempt, Hourly

Reports to: Clinical Health Manager

Direct Reports: None

Hourly Pay: $20 per hour minimum

Location: Carbondale, IL

As a full-time employee, you will be eligible to participate in our major medical, vision, dental, and group life insurance coverage. You will also be eligible for employer-paid short-term and long-term disability insurance coverage. After 6 months of employment, you will be eligible to participate in our 401k retirement plan and receive up to a 3% of salary match.

Full-time employees receive 10 days of paid sick leave, 15 days of paid vacation leave, and 10 paid holidays annually, as well as other leave types. After 12 months of employment, full-time employees are eligible for 16 weeks of parental leave of which CHOICES pays 100% of salary for the first 6 weeks.

Job Summary

The Medical Assistant/EMT works with medical and administrative personnel to provide the best possible patient experience.  Medical Assistant/EMTs provide direct patient care and phlebotomy services, enter medical data into EHR, answer patient phone calls, sterilize surgical instruments, and assist during medical procedures, including abortion. Under general direction and according to established policies and procedures, Medical Assistant/EMTs perform waived diagnostic testing in chemistry, hematology, and immune hematology as needed, along with other designated laboratory support functions.

Duties and Responsibilities

  • Assists medical providers during abortion procedures, OB-GYN exams, Nexplanon and IUD insertions and removals, and other services as required.
  • Proactively fulfills patient care responsibilities, identifies, and participates in process improvement initiatives that improve customer experience, enhance workflow, and improve the work environment.
  • Assists with initiation of patient history, physical assessment, and patient vitals.
  • Courteously answers patient calls, makes follow up calls, schedules appointments, and answers patient questions.
  • Performs sterilization of surgical instruments, cleans equipment and examination rooms ensuring strict adherence to universal precautions as established by the Center for Disease Control and Prevention, and Occupational Safety and Health Administration.
  • Monitors and maintains inventories and stocks supplies.
  • Performs accurate documentation of patient records.
  • Arranges patient referrals and prescriptions as requested by provider.
  • Completes insurance pre-authorizations as required.
  • Performs point of care testing, specimen collection, administers injections, and perform phlebotomy to obtain lab samples ordered by provider maintaining sterile environment and infection control practices.
  • Maintains lab instrumentation, performs controls, properly processes specimens according to established policies and procedures.
  • Adheres to strict standards regarding patient confidentiality, informed consent and disclosure as required by HIPAA, Tennessee law and organizational policy.

 

Other Duties

  • Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.
  • Duties, responsibilities, and activities may change at any time with or without notice.

 

Qualifications

  • Degree: High school diploma or equivalent required.
  • Licensure, Certification, and /or Registration:  Successful completion of a Medical Assisting program or equivalent experience required OR valid Illinois EMT license; BLS certification.
  • At least 1-2 years of overall professional experience; ideally at least one year of experience in a healthcare setting.
  • Spanish language fluency strongly preferred.
  • Experience performing phlebotomy strongly preferred.
  • Knowledge of medical terminology preferred.
  • Knowledge of OSHA Standards and HIPAA Privacy Rules.
  • Strongly supportive of comprehensive full-spectrum reproductive & sexual healthcare, including abortion care, midwifery, and gender affirming care.
  • Completion of applicable internal competency assessments and skills checklist for Medical Assistant; demonstrating proficiency in all measured areas.
  • The ideal candidate is detail oriented, organized, empathetic, and punctual and possesses strong verbal communication skills.
  • Ability to stay calm when patients and/or staff are stressed or upset.
  • A successful track record in setting priorities; keen analytic, organization and problem-solving skills which support and enable sound decision making.

 

Working Conditions

  • This job operates in a professional office and health clinic. This role requires contact with patients.
  • This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
  • OSHA Blood borne Pathogen Exposure Determination: Based on the OSHA guidelines for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HIV), this position includes tasks that involve exposure to blood, body fluids, and tissues.
  • Some night and weekend shifts may be required.

 

Physical Requirements

  • While performing the duties of this job, the employee is regularly required to talk or hear. Visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing, and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. The employee frequently is required to stand; walk; climb; pushing; use hands to finger, handle or feel; and reach with hands and arms; grasping; kneeling; stooping, and repetitive motion.
  • This position requires the ability to occasionally lift, push, and pull up to 50-100 lbs.
  • This role requires frequent standing.

 

Travel

  • Up to 5% travel may be required for this position.

 

Diversity and Inclusion Commitment

We will not discriminate in employment opportunities based on actual or perceived ancestry, race, color, citizenship status, religion, gender, marital status, sexual orientation, national origin, age, disability, parental status, pregnancy, body size, gender or gender identity, unfavorable discharge of military status, or any characteristic protected by law.

At CHOICES, we know that diversity is imperative. Evidence has shown that diverse teams are more creative, better at solving problems and making decisions, happier, stronger, and more engaged. Having a diverse team is not only good for us - it is vital for our patients. We are committed to fostering our team of passionate, talented employees who reflect the community that we serve. We encourage people of color, people from working class backgrounds, and LGBTQIA+ candidates to apply. People who have personal experience with abortion, pregnancy, miscarriage, birth, adoption, and/or parenting are also encouraged to apply.

Please submit your resume to [email protected]. We thank you for your interest. Due to volume of applicants only individuals selected for interview will be contacted.

Job Title: Patient Services Specialist

Job Classification: Full-time, Non-exempt, Hourly

Reports to: Patient Success Manager

Direct Reports: None

Hourly Pay: $20 per hour minimum

Location: Carbondale, IL

As a full-time employee, you will be eligible to participate in our major medical, vision, dental, and group life insurance coverage. You will also be eligible for employer-paid short-term and long-term disability insurance coverage. After 6 months of employment, you will be eligible to participate in our 401k retirement plan and receive up to a 3% of salary match.

Full-time employees receive 10 days of paid sick leave, 15 days of paid vacation leave, and 10 paid holidays annually, as well as other leave types. After 12 months of employment, full-time employees are eligible for 16 weeks of parental leave of which CHOICES pays 100% of salary for the first 6 weeks.

Job Summary

The Patient Educator Specialist ensures our patients have positive experiences at CHOICES. This position is critical to building patient confidence and ensuring continued profitability of the organization through organic growth and referrals by defining and evaluating high customer service standards. This person’s primary responsibility is providing patient education to patients receiving abortion services.

Duties and Responsibilities

  • Provides individual level education to all patients related to abortion, other pregnancy options, STI and HIV prevention and testing, and other medical services.
  • Assists patients apply for financial aid for abortion services by conducting financial aid applications.
  • Provides treatment navigation support and referrals to patients.
  • Maintains effective communication with clinical and administrative staff to ensure complete and accurate identification and treatment of patient needs.
  • Adheres to strict standards regarding patient confidentiality, informed consent and disclosure as required by HIPAA, Tennessee law and organizational policy.
  • Actively communicates with the Patient Success Manager during clinic operations to ensure optimal patient flow and reduce patient wait times. 
  • Provides doula support to patients receiving abortion services.
  • Organize and attend community outreach and networking events; initiates outreach with LGBTQIA+ community.
  • Coordinates health information resources and referrals lists, including collaborating with other non-profit and government agencies to ensure appropriate referral sources for patients.
  • Collaborate with the Patient Success Manager and Data & Research Coordinator to support CHOICES’ participation in non-medical research studies and data collection projects with outside organizations as needed.
  • Participate in the development of grant applications when patient care is part of the proposed project.
  • Initiate internal projects to increase knowledge and communication between staff members.
  • Proactively fulfills administrative responsibilities, identifies, and participates in process improvement initiatives that improve customer experience, enhance workflow, and improve the work environment.
  • Courteously assist patients in person and on the phone as needed.

Other Duties

  • Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.
  • Duties, responsibilities, and activities may change at any time with or without notice.

 

Qualifications

  • Degree: High School Diploma required; Bachelor’s degree preferred
  • Licensure, Certification, and /or Registration:  None required
  • At least 1-2 years of overall professional experienced.
  • Bilingual in English and Spanish preferred.
  • Knowledge of medical terminology preferred.
  • The ideal candidate is detail oriented, organized, empathetic, and punctual.
  • Strongly supportive of comprehensive full-spectrum reproductive & sexual healthcare, including abortion care, midwifery, and gender affirming care.
  • Ability to stay calm when patients and/or staff are stressed or upset.
  • A successful track record in setting priorities; keen analytic, organization and problem-solving skills which support and enable sound decision making
  • A multi-tasker with the ability to wear many hats in a fast-paced environment.

 

Working Conditions

  • This job operates in a professional office environment.
  • This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
  • OSHA Blood borne Pathogen Exposure Determination: This role is subject to a job classification in which some employees at our facility have occupational exposure.

 

Physical Requirements

  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
  • This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
  • This role requires frequent sitting and standing.

 

Travel

  • Up to 10% travel may be required for this position.

 

Diversity and Inclusion Commitment

We will not discriminate in employment opportunities based on actual or perceived ancestry, race, color, citizenship status, religion, gender, marital status, sexual orientation, national origin, age, disability, parental status, pregnancy, body size, gender or gender identity, unfavorable discharge of military status, or any characteristic protected by law.

At CHOICES, we know that diversity is imperative. Evidence has shown that diverse teams are more creative, better at solving problems and making decisions, happier, stronger, and more engaged. Having a diverse team is not only good for us - it is vital for our patients. We are committed to fostering our team of passionate, talented employees who reflect the community that we serve. We encourage people of color, people from working class backgrounds, and LGBTQIA+ candidates to apply. People who have personal experience with abortion, pregnancy, miscarriage, birth, adoption, and/or parenting are also encouraged to apply.

Please submit your resume to [email protected]. We thank you for your interest. Due to volume of applicants only individuals selected for interview will be contacted.

Job Title: Patient Success Coordinator

Job Classification: Full-time, Exempt

Reports to: Patient Success Manager

Direct Reports: None

Salary Range: $47,840 minimum, commensurate with experience

Location: Carbondale, IL

As a full-time employee, you will be eligible to participate in our major medical, vision, dental, and group life insurance coverage. You will also be eligible for employer-paid short-term and long-term disability insurance coverage. After 6 months of employment, you will be eligible to participate in our 401k retirement plan and receive up to a 3% of salary match.

Full-time employees receive 10 days of paid sick leave, 15 days of paid vacation leave, and 10 paid holidays annually, as well as other leave types. After 12 months of employment, full-time employees are eligible for 16 weeks of parental leave of which CHOICES pays 100% of salary for the first 6 weeks.

Job Summary

The Patient Success Coordinator organizes and supports customer service operations with a focus on delivering high-quality patient satisfaction experience. This position is a key position for public and patient relations and helps set the tone of respect and outstanding patient care.  The successful candidate will be customer service oriented and able prioritize and multi-task with patience and professionalism.

Duties and Responsibilities

Customer Service

  • Following policies and procedures in place coordinates the registration of patients with special needs and requirements due to age, tardiness, and payment matters.
  • In collaboration with medical providers coordinates the care of abortion patients with special medical requirements, gestational age requirements, outside referrals, medical conditions, additional testing, and special scheduling.
  • Delivers individual level education to patients related to abortion, pregnancy options, contraception, judicial bypass matters.
  • Collaborates with Patient Success Manager on chain of custody collection with patients, medical providers, and law enforcement.
  • Facilitates effective communication between departments, patients, and staff to ensure efficient clinic flow and excellent patient care.
  • Courteously answers incoming calls, making appointments and answering questions regarding clinic services.
  • In collaboration with Patient Success Manager reconciles daily cash and reviews daily report of payments, monitors petty cash, ensuring proper accounting and documentation.
  • Collaborates with Patient Success Manager to maintain medical supplies and pharmaceutical supplies inventories and stock supplies.
  • Manages Life Safety training program and serves as Incident Safety Officer for Carbondale location.
  • Maintains confidentiality of patients and follows all HIPAA regulations.

Patient Care

  • Provide direct patient care according to the Medical Assistant and/or EMT scope of practice to CHOICES patients.
  • Address any patient questions, concerns, or complaints. Document and escalate complaints as needed.

Other Duties

  • Perform administrative and facilities duties as needed.
  • Oversee Patient Success Specialists and Patient Education Specialists in absence of Patient Success Manager.
  • Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.
  • Duties, responsibilities, and activities may change at any time with or without notice.

 

Qualifications

  • Degree: High school diploma or equivalent required
  • Licensure, Certification, and /or Registration: Medical Assistant Certification or valid EMT license preferred
  • At least 1-3 years of overall professional experience; ideally at least one year of experience in a healthcare setting
  • The ideal candidate is detail oriented, organized, empathetic, and punctual and possesses strong written and verbal communication skills. 
  • Ability to stay calm when patients and/or staff are stressed or upset.
  • Technology savvy with experience utilizing electronic medical records.
  • Strongly supportive of comprehensive full-spectrum reproductive & sexual healthcare, including abortion care, midwifery, and gender affirming care.
  • A successful track record in setting priorities; keen analytic, organization and problem-solving skills which support and enable sound decision making
  • Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders
  • A multi-tasker with the ability to wear many hats in a fast-paced environment
  • Personal qualities of integrity, credibility, and dedication to the mission of CHOICES.

 

Working Conditions

  • This position also operates in a clinical environment. This position may use medical equipment, including needles, syringes, stethoscopes, and blood pressure machines.
  • OSHA Blood borne Pathogen Exposure Determination: Based on  the  OSHA  guidelines  for  protection  against  occupational  exposure  to  hepatitis  B  virus  (HBV)  and  human immunodeficiency  virus  (HIV),  this  position  includes  tasks  that  involve  exposure  to  blood,  body  fluids,  and tissues.

 

Physical Requirements

  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
  • This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
  • This role requires frequent sitting.

 

Travel

  • Up to 5% travel may be required for this position.

 

Diversity and Inclusion Commitment

We will not discriminate in employment opportunities based on actual or perceived ancestry, race, color, citizenship status, religion, gender, marital status, sexual orientation, national origin, age, disability, parental status, pregnancy, body size, gender or gender identity, unfavorable discharge of military status, or any characteristic protected by law.

At CHOICES, we know that diversity is imperative. Evidence has shown that diverse teams are more creative, better at solving problems and making decisions, happier, stronger, and more engaged. Having a diverse team is not only good for us - it is vital for our patients. We are committed to fostering our team of passionate, talented employees who reflect the community that we serve. We encourage people of color, people from working class backgrounds, and LGBTQIA+ candidates to apply. People who have personal experience with abortion, pregnancy, miscarriage, birth, adoption, and/or parenting are also encouraged to apply.

Please submit your resume to [email protected]. We thank you for your interest. Due to volume of applicants only individuals selected for interview will be contacted.

Job Title: Patient Success Manager

Job Classification: Full-time, Exempt

Reports to: Operations Director

Direct Reports: Patient Success Specialists, Patient Services Coordinators, and Patient Success Coordinator

Salary Range: $54,000-71,300 minimum, commensurate with experience

Location: Carbondale, IL

As a full-time employee, you will be eligible to participate in our major medical, vision, dental, and group life insurance coverage. You will also be eligible for employer-paid short-term and long-term disability insurance coverage. After 6 months of employment, you will be eligible to participate in our 401k retirement plan and receive up to a 3% of salary match.

Full-time employees receive 10 days of paid sick leave, 15 days of paid vacation leave, and 10 paid holidays annually, as well as other leave types. After 12 months of employment, full-time employees are eligible for 16 weeks of parental leave of which CHOICES pays 100% of salary for the first 6 weeks.

Job Summary

The Patient Success Manager oversees patient services with a focus on delivering a high-quality patient experience and collaborates with Office Manager and Operations Director to coordinate facility and office operations. This position is critical to ensuring continued profitability of the organization through organic growth and referral opportunities by setting and maintaining high service standards, creating positive patient and staff experiences, and fostering a culture of teamwork and collaboration. The successful candidate will be a hands-on and participative manager and will lead an internal team to support the front desk and patient services areas.

Duties and Responsibilities

Managerial Duties

  • Identify and interview highly qualified candidates for positions reporting to the Patient Success Manager; recommend candidates for hire based on technical skills, experience, and culture fit.
  • Ensure that new hires are adequately oriented and trained; complete all necessary training documentation.
  • Monitor, coach, develop and evaluate performance of direct reports on an ongoing basis in accordance with applicable performance standards, recognizing positive contributions and administering appropriate corrective actions.
    • Develop employees through coaching, mentoring, and formal/on the job training and development opportunities.
  • Coordinate and ensure timely and efficient execution of all front desk activities, such as registering and checking-in/out patients, accepting payments, issuing refunds, maintaining patient charts, obtaining any additional consents needed for services, processing medical records requests, and greeting all visitors
  • Coordinate and ensure timely and efficient execution of all patient services activities, such as completing intakes, obtaining informed consent, providing referrals to patients, and securing funding for patient financial assistance.
  • Ensure adequate coverage of call center; ensure that call center employees are providing accurate, timely information to callers.
  • Facilitates weekly team meetings with direct reports.

Clinical Operations

  • Oversee general clinic, building, and office management, utilizing best practices and policies with an eye towards consistency and continual quality improvement.
  • Coordinate the procuring of office supplies and equipment with the Office Manager to ensure the availability of adequate equipment and supplies required to provide patient care services.
  • Demonstrate complete discretion when discussing patient information; adhere to strict standards regarding patient confidentiality, informed consent and disclosure as required by HIPAA, Illinois law and organizational policy.
  • Actively communicate with staff and leadership during clinic operations to ensure optimal patient flow and reduce patient wait times.
  • Coordinate staffing of all direct reports, including preparing and disseminating monthly work schedules to ensure effective utilization of personnel.
  • Monitor patient feedback and contribute to the process of resolving complaints and service issues. Plan and initiate process improvement and cost reduction opportunities and escalate to Operations Director when needed.
  • Establish and maintain effective working relationships with vendors, employees, other managers, and clinicians and support a positive image of CHOICES inside and outside the organization.
  • Ensure accuracy in time of services payments and collections, review batches daily, and prepare bank deposits daily.

Other Duties

  • Support administrative operations and internal communication across the organization.
  • Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.
  • Duties, responsibilities, and activities may change at any time with or without notice.

 

Qualifications

  • Degree: College degree or comparable experience
  • Licensure, Certification, and /or Registration: None
  • At least 3-5 years of overall professional experience; ideally 6+ years of customer service and/or medical front office experience; 1-2 years of management experience preferred.
  • Knowledge of quality assurance, risk management, utilization management, and outcomes management standards.
  • Strongly supportive of comprehensive full-spectrum reproductive & sexual healthcare, including abortion care, midwifery, and gender affirming care.
  • Commitment to training programs that maximize individual and organization goals across the organization including best practices in customer service
  • The ideal candidate is detail oriented, organized, and punctual.
  • Ability to stay calm when patients and/or staff are stressed or upset.
  • A successful track record in setting priorities; keen analytic, organization and problem-solving skills which support and enable sound decision making
  • Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders
  • A multi-tasker with the ability to wear many hats in a fast-paced environment
  • Personal qualities of integrity, credibility, and dedication to the mission of CHOICES.

 

Working Conditions

  • This position operates in a professional office environment. This position routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
  • OSHA Blood borne Pathogen Exposure Determination: This role is subject to a job classification in which some employees at our facility have occupational exposure.

 

Physical Requirements

  • While performing the duties of this job, the employee is regularly required to talk and hear in person, on the telephone, and via web conference. Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens, is necessary. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
  • This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
  • This role requires frequent sitting and standing.

 

Travel

  • Up to 10% travel may be required for this position.

 

Diversity and Inclusion Commitment

We will not discriminate in employment opportunities based on actual or perceived ancestry, race, color, citizenship status, religion, gender, marital status, sexual orientation, national origin, age, disability, parental status, pregnancy, body size, gender or gender identity, unfavorable discharge of military status, or any characteristic protected by law.

 At CHOICES, we know that diversity is imperative. Evidence has shown that diverse teams are more creative, better at solving problems and making decisions, happier, stronger, and more engaged. Having a diverse team is not only good for us - it is vital for our patients. We are committed to fostering our team of passionate, talented employees who reflect the community that we serve. We encourage people of color, people from working class backgrounds, and LGBTQIA+ candidates to apply. People who have personal experience with abortion, pregnancy, miscarriage, birth, adoption, and/or parenting are also encouraged to apply.

Please submit your resume to [email protected]. We thank you for your interest. Due to volume of applicants only individuals selected for interview will be contacted.

Job Title: RN

Job Classification: Full-time, Non-exempt, Hourly

Reports to: Nurse Manager

Direct Reports: None

Hourly Rate: $30 per hour minimum

Location: Carbondale, IL

As a full-time employee, you will be eligible to participate in our major medical, vision, dental, and group life insurance coverage. You will also be eligible for employer-paid short-term and long-term disability insurance coverage. After 6 months of employment, you will be eligible to participate in our 401k retirement plan and receive up to a 3% of salary match.

Full-time employees receive 10 days of paid sick leave, 15 days of paid vacation leave, and 10 paid holidays annually, as well as other leave types. After 12 months of employment, full-time employees are eligible for 16 weeks of parental leave of which CHOICES pays 100% of salary for the first 6 weeks.

Job Summary

The RN is responsible for assisting in the delivery of patient care through the nursing process of assessment, planning, implementation, and evaluation. The successful candidate will be a hands-on, participative team member.  An emphasis in collaboration, team player attitude, and attention to detail is key to succeed in this role.

Duties and Responsibilities

Patient Care Duties

  • Provide direct nursing care to patients seeking medical services.
  • Provide supervision of the post-abortion recovery room.
  • Educate patients regarding abortion services, birth control, and more; reviews abortion discharge instructions with patients and dispenses medications as requested by provider.
  • Manage RN triage calls.
  • Manage beta HCG laboratory results log and communicates provider recommendations to patients.
  • Accurately records appropriate information in patient charts.
  • Monitor emergency room cart inventory, assuring stocked and up to date.
  • Maintain a clean and professional medical atmosphere.
  • Recognize and report signs of abortion complications to the provider.
  • Respond quickly and efficiently during patient care emergencies (e.g. immediately calling for assistance and emergency cart, efficiently able to insert IV catheter, performing CPR, if indicated).
  • Participate in patient follow-up, scheduling post-abortion check-ups, providing ectopic precautions, consulting with physician for orders and plans of care. Thoroughly document all patient follow-up in patient charts, appropriate logs, and complete incident reports when necessary.

Other Duties

  • Monitor patient feedback and contribute to the process of resolving complaints and service issues. Plan and initiate process improvement and cost reduction opportunities and escalate to Nurse Manager when necessary.
  • Proactively fulfill patient care responsibilities, identifies, and participates in process improvement initiatives that improve customer experience, enhance workflow, and improve the work environment.
  • Maintain effective communications with Nurse Manager, Medical Assistants, practitioners, lab staff, counselors, and administrators to ensure complete and accurate identification and treatment of patient needs and/or problems.
  • Adhere to strict standards regarding patient confidentiality, informed consent and disclosure as required by HIPAA, Illinois law and organizational policy.
  • Provide TB testing, Flu and Hep B vaccines to staff members at the Carbondale location, reviews vaccination records for employee health requirements.
  • Review OSHA training material and provides annual facility -level training exposure prevention.
  • Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.
  • Duties, responsibilities, and activities may change at any time with or without notice.

 

Qualifications

  • License: Registered Nurse with valid license in IL.
  • At least 2 years of overall professional experience; some experience in the OBGYN field preferred
  • Spanish language fluency preferred.
  • Current BLS CPR certification.
  • Knowledge of quality assurance, risk management, utilization management, and outcomes management standards.
  • Strongly supportive of comprehensive full-spectrum reproductive & sexual healthcare, including abortion care, midwifery, and gender affirming care.
  • Technology savvy with experience utilizing electronic medical records.
  • Thorough knowledge of infection control procedures, universal precautions as established by the Center for Disease Control and Prevention and Occupational Safety and Health Administration.
  • Experience performing phlebotomy preferred.
  • Ability to perform any medical procedures as allowed by the Nurse Practice Act of IL.
  • The ideal candidate is detail oriented, organized, empathetic, and punctual and possesses strong verbal communication skills.
  • Ability to stay calm when patients and/or staff are stressed or upset.
  • A successful track record in setting priorities; keen analytic, organization and problem-solving skills which support and enable sound decision making.
  • Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders
  • A multi-tasker with the ability to wear many hats in a fast-paced environment.
  • Personal qualities of integrity, credibility, and dedication to the mission of CHOICES.

 

Working Conditions

  • This position operates in a clinical environment. This position may use medical equipment, including needles, syringes, stethoscopes, and blood pressure machines.
  • OSHA Blood borne Pathogen Exposure Determination: Based on the OSHA guidelines for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HIV), this position includes tasks that involve exposure to blood, body fluids, and tissues.

 

Physical Requirements

  • While performing the duties of this job, the employee is regularly required to talk or hear. Visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. The employee frequently is required to stand; walk; climb; pushing; use hands to finger, handle or feel; and reach with hands and arms; grasping; kneeling; stooping, and repetitive motion.
  • This position requires the ability to occasionally lift, push, and pull up to 50-100 lbs.
  • This role requires frequent standing.

 

Diversity and Inclusion Commitment

We will not discriminate in employment opportunities based on actual or perceived ancestry, race, color, citizenship status, religion, gender, marital status, sexual orientation, national origin, age, disability, parental status, pregnancy, body size, gender or gender identity, unfavorable discharge of military status, or any characteristic protected by law.

At CHOICES, we know that diversity is imperative. Evidence has shown that diverse teams are more creative, better at solving problems and making decisions, happier, stronger, and more engaged. Having a diverse team is not only good for us - it is vital for our patients. We are committed to fostering our team of passionate, talented employees who reflect the community that we serve. We encourage people of color, people from working class backgrounds, and LGBTQIA+ candidates to apply. People who have personal experience with abortion, pregnancy, miscarriage, birth, adoption, and/or parenting are also encouraged to apply.

Please submit your resume to [email protected]. We thank you for your interest. Due to volume of applicants only individuals selected for interview will be contacted.

Job Title: LPN

Job Classification: Full-time, Non-exempt, Hourly

Reports to: Nurse Manager

Direct Reports: None

Hourly Rate: $25 per hour minimum

Location: Carbondale, IL

As a full-time employee, you will be eligible to participate in our major medical, vision, dental, and group life insurance coverage. You will also be eligible for employer-paid short-term and long-term disability insurance coverage. After 6 months of employment, you will be eligible to participate in our 401k retirement plan and receive up to a 3% of salary match.

Full-time employees receive 10 days of paid sick leave, 15 days of paid vacation leave, and 10 paid holidays annually, as well as other leave types. After 12 months of employment, full-time employees are eligible for 16 weeks of parental leave of which CHOICES pays 100% of salary for the first 6 weeks.

Job Summary

The LPN is responsible for assisting in the delivery of patient care through the nursing process of assessment, planning, implementation, and evaluation. The successful candidate will be a hands-on, participative team member.  An emphasis in collaboration, team player attitude, and attention to detail is key to succeed in this role.

Duties and Responsibilities

Patient Care Duties

  • Provide direct nursing care to patients seeking medical services.
  • Provide supervision of the post-abortion recovery room.
  • Educate patients regarding abortion services, birth control, and more; reviews abortion discharge instructions with patients and dispenses medications as requested by provider.
  • Manage nurse triage calls.
  • Manage beta HCG laboratory results log and communicates provider recommendations to patients.
  • Accurately records appropriate information in patient charts.
  • Monitor emergency room cart inventory, assuring stocked and up to date.
  • Maintain a clean and professional medical atmosphere.
  • Recognize and report signs of abortion complications to the provider.
  • Respond quickly and efficiently during patient care emergencies (e.g. immediately calling for assistance and emergency cart, efficiently able to insert IV catheter, performing CPR, if indicated).
  • Participate in patient follow-up, scheduling post-abortion check-ups, providing ectopic precautions, consulting with physician for orders and plans of care. Thoroughly document all patient follow-up in patient charts, appropriate logs, and complete incident reports when necessary.

Other Duties

  • Monitor patient feedback and contribute to the process of resolving complaints and service issues. Plan and initiate process improvement and cost reduction opportunities and escalate to Nurse Manager when necessary.
  • Proactively fulfill patient care responsibilities, identifies, and participates in process improvement initiatives that improve customer experience, enhance workflow, and improve the work environment.
  • Maintain effective communications with Nurse Manager, Medical Assistants, practitioners, lab staff, counselors, and administrators to ensure complete and accurate identification and treatment of patient needs and/or problems.
  • Adhere to strict standards regarding patient confidentiality, informed consent and disclosure as required by HIPAA, Illinois law and organizational policy.
  • Provide TB testing, Flu and Hep B vaccines to staff members at the Carbondale location, reviews vaccination records for employee health requirements.
  • Review OSHA training material and provides annual facility -level training exposure prevention.
  • Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.
  • Duties, responsibilities, and activities may change at any time with or without notice.

 

Qualifications

  • License: Licensed Practical Nurse, valid license in IL.
  • At least 2 years of overall professional experience; some experience in the OBGYN field preferred
  • Spanish language fluency preferred.
  • Current BLS CPR certification.
  • Knowledge of quality assurance, risk management, utilization management, and outcomes management standards.
  • Strongly supportive of comprehensive full-spectrum reproductive & sexual healthcare, including abortion care, midwifery, and gender affirming care.
  • Technology savvy with experience utilizing electronic medical records.
  • Thorough knowledge of infection control procedures, universal precautions as established by the Center for Disease Control and Prevention and Occupational Safety and Health Administration.
  • Experience performing phlebotomy preferred.
  • Ability to perform any medical procedures as allowed by the Nurse Practice Act of IL.
  • The ideal candidate is detail oriented, organized, empathetic, and punctual and possesses strong verbal communication skills.
  • Ability to stay calm when patients and/or staff are stressed or upset.
  • A successful track record in setting priorities; keen analytic, organization and problem-solving skills which support and enable sound decision making.
  • Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders
  • A multi-tasker with the ability to wear many hats in a fast-paced environment.
  • Personal qualities of integrity, credibility, and dedication to the mission of CHOICES.

 

Working Conditions

  • This position operates in a clinical environment. This position may use medical equipment, including needles, syringes, stethoscopes, and blood pressure machines.
  • OSHA Blood borne Pathogen Exposure Determination: Based on the OSHA guidelines for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HIV), this position includes tasks that involve exposure to blood, body fluids, and tissues.

 

Physical Requirements

  • While performing the duties of this job, the employee is regularly required to talk or hear. Visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. The employee frequently is required to stand; walk; climb; pushing; use hands to finger, handle or feel; and reach with hands and arms; grasping; kneeling; stooping, and repetitive motion.
  • This position requires the ability to occasionally lift, push, and pull up to 50-100 lbs.
  • This role requires frequent standing.

 

Diversity and Inclusion Commitment

We will not discriminate in employment opportunities based on actual or perceived ancestry, race, color, citizenship status, religion, gender, marital status, sexual orientation, national origin, age, disability, parental status, pregnancy, body size, gender or gender identity, unfavorable discharge of military status, or any characteristic protected by law.

At CHOICES, we know that diversity is imperative. Evidence has shown that diverse teams are more creative, better at solving problems and making decisions, happier, stronger, and more engaged. Having a diverse team is not only good for us - it is vital for our patients. We are committed to fostering our team of passionate, talented employees who reflect the community that we serve. We encourage people of color, people from working class backgrounds, and LGBTQIA+ candidates to apply. People who have personal experience with abortion, pregnancy, miscarriage, birth, adoption, and/or parenting are also encouraged to apply.

Please submit your resume to [email protected]. We thank you for your interest. Due to volume of applicants only individuals selected for interview will be contacted.

Job Title: Security & Facilities Specialist

Job Classification: Part-time, Non-exempt, Hourly

Reports to: Office Manager

Direct Reports: None

Hourly Pay: $20 per hour minimum

Location: Carbondale, IL

Part-time employees receive 5 days of paid sick leave, 7.5 days of paid vacation leave, and 10 paid holidays annually, as well as other leave types. Part-time employees are not eligible to receive medical or other benefits, except as required by law. 

Job Summary

The Security & Facilities Specialist oversees patient and personnel safety, provides grounds keeping maintenance, and basic repairs. Monitors clinic facilities and parking lot for unauthorized activity and focuses on keeping a facility's outdoor areas neat and presentable. The successful candidate will be reliable and punctual. 

Duties and Responsibilities 

Safety & Security

  • Ensures personnel safety by being punctual and available for shifts assigned, and when required on call for afterhours services offered at facility.
  • Oversees the safety of patients, visitors, and personnel in keeping with best practices and policies, including:
  • Welcome patients and guests to premises.
  • Verify patient appointments or other purpose of guest visits.
  • Accompany staff members to cars after dark if requested.
  • Enforces no trespassing policy on clinic property.
  • Pleasant, helpful, and professional attitude toward patients and coworkers.
  • Assist patients and guests with parking instructions.
  • Monitoring clinic property, inspecting building access points, and reporting to authorities incidents of theft or other criminal activity as requested by manager.
  • Competently utilizes security system and cameras, ensures proper maintenance and timely repairs for function of security tools and services. 
  • Maintain strict confidentiality of patients and follows all HIPAA regulations.

 

Facility Maintenance

  • Maintains parking lot free of garbage, picks up outdoor trash at the start and end of every shift.
  • Coordinates, oversees repairs and maintenance work performed by vendors performing building maintenance, landscaping, and janitorial work. Reviews work orders ensures their completion in a timely manner. Develops vendor relationships and trains vendors on work order and billing procedures.
  • Obtains price quotes for the procurement of parts, services, and labor for projects, and submits for manager approval.
  • Schedules pickup and delivery of material and equipment 
  • Assembles and moves furniture and small equipment.
  • Performs basic repairs around the facility, alerts manager of any repairs that are needed.
  • Perform ice and snow weather treatment on entry and parking area within facility premises as needed.

 

Other Duties

  • Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. 
  • Duties, responsibilities, and activities may change at any time with or without notice.

 

Qualifications

  • High School diploma or equivalent required 
  • Licensure, Certification, and /or Registration: Illinois Licensed Private Security Contractor preferred.
  • At least 1-3 years of private security or law enforcement experience, facility maintenance experience preferred.
  • Basic experience and knowledge of electrical, plumbing, and mechanical maintenance preferred
  • The ideal candidate is organized, empathetic, punctual, reliable, and possesses strong verbal communication skills.  
  • Strongly supportive of comprehensive full-spectrum reproductive & sexual healthcare, including abortion care, midwifery, and gender affirming care.
  • Ability to stay calm when patients and/or staff are stressed or upset. 
  • Excellent communication and relationship building skills with an ability to prioritize, and work with a variety of internal and external stakeholders 
  • A multi-tasker with the ability to wear many hats in a fast-paced environment 
  • Personal qualities of integrity, credibility, and dedication to the mission of CHOICES.

Equipment Operated

  • Standard office equipment, repair and maintenance tools, lawn maintenance tools & equipment, snow shovel or blower.

 

Working Conditions

  • This job operates primarily outdoors in all weather in a professional office environment. 
  • OSHA Blood borne Pathogen Exposure Determination:  This role is subject to a job classification in which some employees at our facility have occupational exposure. 

 

Physical Requirements

  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
  • This position requires the ability to occasionally lift office products and supplies, up to 50 pounds.
  • This employee spends long periods of time on standing, and walking.  

 

Travel

  • Up to 0% travel may be required for this position

 

Diversity and Inclusion Commitment

We will not discriminate in employment opportunities based on race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, parental status, body size, gender or gender identity or any characteristic protected by law. 

 

 At CHOICES, we know that diversity is imperative. Evidence has shown that diverse teams are more creative, better at solving problems and making decisions, happier, stronger, and more engaged. Having a diverse team is not only good for us - it is vital for our patients. We are committed to fostering our team of passionate, talented employees who reflect the community that we serve. We encourage people of color, people from working class backgrounds, and LGBTQIA+ candidates to apply. People who have personal experience with abortion, pregnancy, miscarriage, birth, adoption, and/or parenting are also encouraged to apply.


Please submit your resume to [email protected].We thank you for your interest. Due to volume of applicants only individuals selected for interview will be contacted.

Job Title: Patient Success Specialist

Job Classification: Full time, Non-exempt, Hourly

Reports to: Patient Success Manager

Direct Reports: None

Hourly Rate: $20 per hour

Location: Carbondale, IL

As a full-time employee, you will be eligible to participate in our major medical, vision, dental, and group life insurance coverage. You will also be eligible for employer-paid short-term and long-term disability insurance coverage. After 6 months of employment, you will be eligible to participate in our 401k retirement plan and receive up to a 3% of salary match.

Full-time employees receive 10 days of paid sick leave, 15 days of paid vacation leave, and 10 paid holidays annually, as well as other leave types. After 12 months of employment, full-time employees are eligible for 16 weeks of parental leave of which CHOICES pays 100% of salary for the first 6 weeks.

Job Summary

The Patient Success Specialist is responsible for delivering high-quality customer service to patients and community members in person and on the phone. This position is a key position for public and patient relations and helps set the tone of respect and outstanding patient care. Ensuring timely and accurate service is critical to continued profitability of the organization. The successful candidate will be customer service oriented and can prioritize and multi-task with patience and professionalism.

 

Duties and Responsibilities 

  • Courteously assists patients throughout patient registration, assisting with paperwork completion, and any other assistance required to access services. 
  • Greets and process patients and visitors in keeping with best practices and policies.
  • Courteously answers incoming calls, making appointments, answering questions and routing calls appropriately. 
  • Checks in patients using electronic health record system, processing paperwork, payment, and insurance information according to policies and procedures in place.
  • Reconciles daily cash and prepares daily report of payments for manager review.
  • Performs accurate documentation of patient records. 
  • Supports continuity among departments by documenting and communicating actions, irregularities, and continuing needs.
  • Handles incoming and outgoing deliveries.
  • Proactively fulfills administrative responsibilities, identifies, and participates in process improvement initiatives that improve customer experience, enhance workflow, and improve the work environment.
  • Organizes and processes medical records, scanning, filling, and data entry as needed.
  • Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
  • Document and escalate any patient complaints to the Patient Success Coordinator and/or Manager as needed.
  • Adheres to strict standards regarding patient confidentiality, informed consent and disclosure as required by HIPAA, Illinois law and organizational policy.

 

Other Duties

  • Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. 
  • Duties, responsibilities, and activities may change at any time with or without notice.

 

Qualifications

  • Degree: High school diploma or equivalent required
  • Licensure, Certification, and /or Registration:  None
  • At least 1-2 years of overall professional experience; ideally at least one year of experience in a healthcare setting.
  • Spanish language fluency preferred. 
  • The ideal candidate is detail oriented, organized, empathetic, and punctual and possesses strong verbal communication skills.  
  • Ability to stay calm when patients and/or staff are stressed or upset. 
  • Technology savvy with experience electronic health record system
  • A successful track record in setting priorities; keen analytic, organization and problem-solving skills which support and enable sound decision making 
  • Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders 
  • A multi-tasker with the ability to wear many hats in a fast-paced environment 
  • Personal qualities of integrity, credibility, and dedication to the mission of CHOICES.

 

Working Conditions

  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. 
  • OSHA Blood borne Pathogen Exposure Determination:  This role is subject to a job classification in which some employees at our facility have occupational exposure. 

 

Physical Requirements

  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
  • This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
  • This role requires frequent sitting.

 

Travel

  • Up to 5% travel may be required for this position

 

Diversity and Inclusion Commitment

We will not discriminate in employment opportunities based on race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, parental status, body size, gender or gender identity or any characteristic protected by law. 

 

 At CHOICES, we know that diversity is imperative. Evidence has shown that diverse teams are more creative, better at solving problems and making decisions, happier, stronger, and more engaged. Having a diverse team is not only good for us - it is vital for our patients. We are committed to fostering our team of passionate, talented employees who reflect the community that we serve. We encourage people of color, people from working class backgrounds, and LGBTQIA+ candidates to apply. People who have personal experience with abortion, pregnancy, miscarriage, birth, adoption, and/or parenting are also encouraged to apply.

 

Please submit your resume to [email protected].We thank you for your interest. Due to volume of applicants only individuals selected for interview will be contacted.

ATTENTION: 
Abortion is still legal in Tennessee up to approximately 6 weeks of pregnancy. CHOICES is currently serving as many patients for abortion services as we can under the very limited scope of the current law. Please call us at 901-274-3550 for more information about currently available services. Starting August 25th, Choices will no longer provide abortion services due to a new law banning abortions entirely in Tennessee.