Careers

Well established, comprehensive reproductive health clinic in Memphis, TN seeks experienced Medical Director and direct care provider for planned programmatic and physical expansion.

This dynamic nonprofit clinic has a distinguished 40+ year history and a creative and progressive practice environment.  New health center under construction includes an out-of-hospital birthing center.  Clinical services include abortion, general gynecology, LGBTQ health, family planning, midwifery.  Open to addition of family practice, research or special projects, specific areas of care.  Responsibilities 40% administrative, 60% direct care.

Primary Responsibilities

1. Oversees all medical, clinical and nursing personnel, research and operations.
2. Provides vision and leadership to conceive, implement and assess medical goals and objectives.
3. Develops, reviews and revises all medical policies and procedures.

Candidate Qualifications

1. Strong public health, equal rights and social and reproductive justice orientation.
2. Familiarity with and support of midwifery model of care.
3. Possession of, or willingness to obtain, valid Tennessee Medical License.
4. Board Certified or Board Eligible in family practice or obstetrics /gynecology.
5. Experience as Medical Director or in comparable administrative or leadership role.
6. Demonstrated skills in staff management, instruction, and organizational development.
7. Clear and professional verbal and written communication and meeting facilitation skills.
8. Strong organizational skills and demonstrated ability to handle multiple contracts, projects and tasks.
9. Ability to work with minimum supervision and also function well as a team member.
10. Ability to work with people of diverse cultural, educational, socio-economic, and linguistic backgrounds.
11. Willing to assume positive intentions of colleagues, partners and team members.
12. Proficiency in Microsoft Office applications and Athena Electronic Health Record systems preferred.
13. Entrepreneurial skills needed, MBA preferred.

Competitive salary and benefits, 401K, relocation assistance considered

Submit cover letter & CV to:  Jennifer Pepper, Executive Director, [email protected]

Open until filled

CHOICES will not discriminate in employment opportunities on the basis of race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, parental status, body size, gender or gender identity or any characteristic protected by law. LGBTQI candidates, candidates of color, and Latinx candidates are encouraged to apply.

The Medical Assistant works with medical and administrative personnel to provide the best possible patient experience.  Medical Assistants perform various activities such as assisting with procedures, phlebotomy services, prep exam rooms, etc.  Under general direction and according to established policies and procedures Medical Assistants perform waived diagnostic testing in chemistry, hematology, and immune-hematology as needed, along with other designated laboratory support functions.

Education and Experience: Successful completion of a Medical Assisting program or equivalent experience preferred. BLS certification preferred.  At least 1-2 years of overall professional experience; ideally at least one year of experience in a healthcare setting.

Hourly Rate: $20.00

This is a PRN position, less than 20 hours per week. Saturday availability is required for consideration. Some other evening and weekend shifts may be required.

Job Duties:

• Proactively fulfills patient care responsibilities as requested by medical providers, facilitating efficient flow of patients.
• Assists with initiation of patient history, physical assessment, and patient vitals.
• Assists managing patient messages for medical providers and makes calls to obtain information from hospitals, labs, other medical offices as needed.
• Fulfills responsibilities as assigned that may include cleaning of medical equipment and examination rooms ensuring the strict adherence to universal precautions as established by the Center for Disease Control and Prevention, and Occupational Safety and Health Administration.
• Monitors and maintains inventories and stocks supplies.
• Performs accurate documentation of patient records.
• Arranges for patients to receive referral services for specific services as requested by provider.
• Performs administrative tasks such as completing paperwork for patients to receive care and medications as required by their insurance plans, provides assistance to front desk staff by courteously answering patient calls, making appointments, answering questions, and making patient follow up calls.
• Performs point of care testing, specimen collection, administers injections, and perform phlebotomy to obtain lab samples ordered by provider maintaining sterile environment and infection control practices.
• Maintains lab instrumentation, performs controls, properly processes specimens according to established policies and procedures.
• Maintains confidentiality of patients and follows all HIPAA regulations.
• Bilingual in Spanish Preferred

CHOICES will not discriminate in employment opportunities on the basis of race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, parental status, body size, gender or gender identity or any characteristic protected by law. LGBTQ+ candidates, candidates of color, and Latinx candidates are encouraged to apply.

Due to the volume of applicants we are only able to contact candidates selected for an interview.

To apply send cover letter with resume to Jazlyn at [email protected].

Job Classification: PRN, Non-Exempt
Reports to: Clinical Services Manager
Hourly Rate: $30.00

Have another job? No problem! Manager has willingness to work with PRN staff to schedule.

Job Summary
The Diagnostic Medical Sonographer works with medical and administrative personnel to provide the best possible patient experience.  Provides image guidance during medical procedures on a regular basis.

This position is PRN, less than 20 hours per week.   Some night and weekend shifts will be required. Saturday availability is required for consideration.

Duties and Responsibilities

• Performs ultrasound examinations for surgery patients, medical abortion patients, patients undecided about termination, medical abortion follow-up ultrasounds, IUD placement and follow-up ultrasounds for patients with problems. Operate ultrasound equipment to produce and accurately record images.
• Provides ongoing patient assessment through observation of patient and records; reports findings accurately and on time.
• Ensures that equipment performance is optimum, performs appropriate quality control test and adjustments to maximize image quality.
• Participates in quality monitoring and evaluation activities and maintains measures to ensure quality standards are met.
• Proactively fulfills patient care responsibilities as requested by medical providers and Clinical Services Manager, facilitating efficient flow of patients.
• Communicate efficiently and perform professionally with peers, supervisory staff, and patients.
• Maintains confidentiality of patients and follows all HIPAA regulations. 

Qualifications
 Required Certification: 

• Current Certification from a Sonography Program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or Canadian Medical Association (CMA), or

• Current Certification by ARMDS, with OBGYN specialty, or
• Current Registration by ARRT in sonography 
• Personal qualities of integrity, credibility, and dedication to the mission of CHOICES.

Consideration will be given to those currently certified with ARMDS, planning to sit for OBGYN Specialty.

Working Conditions

• This job operates in a professional office, birthing center, health clinic and hospital environment.  This role requires contact with patients. Frequent invasive and non-invasive patient contact.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
• OSHA Blood borne Pathogen Exposure Determination:  Based on the OSHA guidelines for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HIV), this position includes tasks that involve exposure to blood, body fluids, and tissues.

 Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk or hear. Visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. The employee frequently is required to stand; walk; climb; pushing; use hands to finger, handle or feel; and reach with hands and arms; grasping; kneeling; stooping, and repetitive motion.
• The physical requirements of this position are: exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
• This role requires frequent standing.
• Must have good balance and coordination.

We sincerely thank you for your interest. Due to volume of applicants only individuals selected for interview will be contacted.

CHOICES will not discriminate in employment opportunities based on race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, parental status, body size, gender or gender identity or any characteristic protected by law. BIPOC, LGBTQ+ candidates, candidates of color, and Latinx candidates are encouraged to apply.

Please send resume and cover letter to Jazlyn at [email protected] for consideration.

Job Classification: Full-time, Exempt
Reports to: Director of Clinical Services
Salary: $93,000 per year
Location: Memphis, TN

As a full-time employee, you will be eligible to participate in our major medical, vision, dental, and group life insurance coverage. After 6 months of employment, you will be eligible to participate in our 401k retirement plan and receive up to a 2% of salary match. 10 days of paid sick leave, 15 days of paid vacation leave, and 10 paid holidays annually. Also, after 12 months of employment, full-time personnel are eligible for 16 weeks of parental leave of which CHOICES pays 100% of salary for the first 6 weeks.

Job Summary
With a high degree of clinical expertise, the Certified Nurse Midwife provides outstanding relationship-based care to patients. The CNM educates patients and their families to promote wellness, prevent health problems, and maintain current health; focus is on pregnancy, childbirth, the postpartum period, care of the newborn, family planning, and gynecology. The CNM actively communicates with and supports colleagues while maintaining good relationships with outside providers and organizations.

Duties and Responsibilities
• Provides high-quality, direct patient care in our birth center, patients’ home, and hospital, as
well as in abortion and wellness clinics.
• Provides patient care that is rooted in the midwifery and whole person wellness model, guided
by principles of prevention, sensitivity, informed consent, safety, appropriate medical intervention, conservative waste management, and cost-effectiveness.
• Manages the care of families in all areas of maternity, newborn, and family planning care,
according to the standards of the American Association of Birth Centers, and the policies, procedures, and clinical practice guidelines of CHOICES’ Birth Center and Midwifery Program.
• Assesses the physical condition of patients through performance of physical examination and
obtaining a medical history.
• Counsels patients and families about health and illness, and promotes health maintenance.
• Supports physiologic birth and newborn transition in accordance with CHOICES’ Birth Center philosophy.
• Works closely with administrative staff to get credentialed with insurance companies and record
complete, timely and legible medical records to submit claims for services rendered.

• Participates in planning, budgeting, and policy discussions related to midwifery program.
• Participates in weekly midwifery team chart reviews.
• Serves as a preceptor for student midwives, fellows, and new practitioners.
• Stays current with state, federal, and payer regulations/requirements for midwifery practice.
• Maintains good performance and productivity.
• Adheres to departmental policies, procedures and objectives, ongoing quality improvement
objectives and safety, environmental, and infection control standards.
• Ensures patient confidentiality is maintained, and HIPAA Guidelines are understood and followed.

Other Duties
• Please note this position description is not designed to cover or contain a comprehensive listing
of activities, duties or responsibilities that are required of the employee for this position.
• Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications
• Degree: Master’s Degree in Nursing with a specialization in Nurse Midwifery.
• Licensure, Certification, and /or Registration: Certified Nurse Midwife license and DEA
registration in state of TN.
• At least 1-2 years of clinical experience preferred. Some out of hospital birth experience strongly
preferred.
• Bilingual skills English/Spanish preferred.
• Eligibility to practice in the Medicare and Medicaid programs.
• Eligible for malpractice liability insurance.
• Current BLS and NRP certification.
• Knowledge of nursing and midwifery principles, practices, and procedures.
• Knowledge of quality assurance, risk management, utilization management, and outcomes management standards.
• Technology savvy with experience utilizing electronic medical records.
• Commitment to training programs that maximize individual and organization goals across the
organization including best practices in medical care.
• A successful track record in setting priorities; keen analytic, organization and problem-solving skills which support and enable sound decision making.
• Excellent communication and relationship building skills with an ability to prioritize, negotiate,
and work with a variety of internal and external stakeholders.
• A commitment to teamwork and partnership; ability to collaborate with care providers and
patients.
• A multi-tasker with the ability to wear many hats in a fast-paced environment.
• Personal qualities of integrity, credibility, and dedication to the mission of CHOICES.

CHOICES will not discriminate in employment opportunities on the basis of race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, parental status, body size, gender or gender identity or any characteristic protected by law. LGBTQ+ candidates, candidates of color, and Latinx candidates are encouraged to apply.

Due to the volume of applicants we are only able to contact candidates selected for an interview.

To apply send cover letter with resume to Jazlyn at [email protected].

Position: Medical Assistant

Reports to: Clinical Services Manager

Classification: Non-Exempt, Hourly, Full Time

Hourly Pay:  $20.00

Location: Memphis, TN

Job Summary

The Medical Assistant works with medical and administrative personnel to provide the best possible patient experience.  Medical Assistants provide direct patient care and phlebotomy services, enter medical data into EHR, answer patient phone calls, sterilize surgical instruments, and assist during medical procedures, including abortion. Under general direction and according to established policies and procedures Medical Assistants perform waived diagnostic testing in chemistry, hematology, and immune hematology as needed, along with other designated laboratory support functions. 

Duties and Responsibilities

• Assists medical providers during Abortion procedures, OB-GYN exams, Nexplanon and IUD insertions and removals, and other services as required.
• Proactively fulfills patient care responsibilities, identifies and participates in process improvement initiatives that improve customer experience, enhance workflow, and improve the work environment.
• Assists with initiation of patient history, physical assessment, and patient vitals.
• Courteously answers patient calls, makes follow up calls, schedules appointments, and answers patient questions.
• Performs sterilization of surgical instruments, cleans equipment and examination rooms ensuring strict adherence to universal precautions as established by the Center for Disease Control and Prevention, and Occupational Safety and Health Administration.
• Monitors and maintains inventories and stocks supplies. 
• Performs accurate documentation of patient records. 
• Arranges patient referrals and prescriptions as requested by provider.
• Completes insurance pre-authorizations as required.
• Performs point of care testing, specimen collection, administers injections, and perform phlebotomy to obtain lab samples ordered by provider maintaining sterile environment and infection control practices. 
• Maintains lab instrumentation, performs controls, properly processes specimens according to established policies and procedures.
• Adheres to strict standards regarding patient confidentiality, informed consent and disclosure as required by HIPAA, Tennessee law and organizational policy.

Other Duties

• Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. 
• Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

• Degree: High school diploma or equivalent required.
• Licensure, Certification, and /or Registration:  Successful completion of a Medical Assisting program or equivalent experience required. 
• At least 1-2 years of overall professional experience; ideally at least one year of experience in a healthcare setting.
• Spanish language fluency strongly preferred. 
• Experience performing phlebotomy strongly preferred.
• Knowledge of medical terminology preferred.
• BLS certification preferred.
• Knowledge of OSHA Standards and HIPAA Privacy Rules.
• Completion of applicable internal competency assessments and skills checklist for Medical Assistant; demonstrating proficiency in all measured areas.
• The ideal candidate is detail oriented, organized, empathetic, and punctual and possesses strong verbal communication skills.  
• Ability to stay calm when patients and/or staff are stressed or upset. 
• Technology savvy, experience using electronic health record system.
• A successful track record in setting priorities; keen analytic, organization and problem-solving skills which support and enable sound decision making. 
• Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
• A multi-tasker with the ability to wear many hats in a fast-paced environment.
• Personal qualities of integrity, credibility, and dedication to the mission of CHOICES.

Working Conditions

• This job operates in a professional office, birthing center, health clinic and hospital environment.  This role requires contact with patients. 
• This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. 
• OSHA Blood borne Pathogen Exposure Determination:  Based on the OSHA guidelines for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HIV), this position includes tasks that involve exposure to blood, body fluids, and tissues.
• Some night and weekend shifts may be required.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk or hear. Visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing, and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. The employee frequently is required to stand; walk; climb; pushing; use hands to finger, handle or feel; and reach with hands and arms; grasping; kneeling; stooping, and repetitive motion.
• This position requires the ability to occasionally lift, push, and pull up to 50-100 lbs.
• This role requires frequent standing.

Travel

• Up to 5% travel may be required for this position.

CHOICES will not discriminate in employment opportunities on the basis of race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, parental status, body size, gender or gender identity or any characteristic protected by law. LGBTQ+ candidates, candidates of color, and Latinx candidates are encouraged to apply.

Due to the volume of applicants we are only able to contact candidates selected for an interview.

To apply send cover letter with resume to Jazlyn at [email protected].

Job Classification: PRN (less than 20 hours per week), non-exempt
Reports to: Customer Services Manager
Direct Reports: None
Hourly Rate: $20 per hour
Location: Memphis, TN

Job Summary
The Abortion Doula/Patient Educator helps make sure our patients have positive experiences at CHOICES beyond their direct medical care. This person works as an abortion doula providing patient-centered support during procedural abortions. This person will also provide patient education regarding abortion, contraception, and other services. This position is PRN, less than 20 hours per week. Some night and weekend shifts will be expected. Saturday availability is required.

Duties and Responsibilities

Abortion Doula
• Provide positive physical and emotional support to patient before and during procedural abortions
• Follow up with patients in the recovery area after procedural abortions
• Proactively fulfills patient care responsibilities, identifies, and participates in process improvement initiatives that improve customer experience, enhance workflow, and improve the work environment
• Answer non-medical questions and provide self-care information to patients
• Assist with additional tasks assigned by clinical staff when necessary

Patient Education
• Deliver individual level education to patients related to abortion, pregnancy options, contraception, STI and HIV prevention and testing, and other medical services as required
• Aid patients in acquiring financial assistance for abortion procedures
• Schedule and confirm procedural abortion appointments
• Actively communicate with the Customer Services Manager during clinic operations to ensure optimal patient flow and reduce patient wait times

Other Duties
• Maintain a pleasant, helpful, and professional attitude at all times
• Adheres to strict standards regarding patient confidentiality, informed consent and disclosure as required by HIPAA, Tennessee law and organizational policy.

• Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position
• Duties, responsibilities, and activities may change at any time with or without notice

Qualifications
• Strongly supportive of abortion care and access
• Licensure, Certification, and /or Registration: Prior abortion doula experience or training preferred, crisis management training preferred
• Outgoing, warm-natured, empathetic, and friendly demeanor
• Ability to stand and walk for long periods of time, and to remain calm and supportive
during stressful situations or while witnessing others in discomfort
• At least 1-2 years of overall professional experience preferred; healthcare experience preferred
• Spanish language fluency strongly preferred
• BLS certification preferred
• Knowledge of OSHA Standards and HIPAA Privacy Rules
• The ideal candidate is detail oriented, organized, empathetic, and punctual and possesses strong verbal communication skills
• Excellent communication and relationship building skills
• Personal qualities of integrity, credibility, and dedication to the mission of CHOICES

Working Conditions
• This job operates in a professional office, birthing center, health clinic and hospital environment. This role requires contact with patients
• This role routinely uses standard office equipment such as computers, phones,
photocopiers, and filing cabinets
• OSHA Blood borne Pathogen Exposure Determination: Based on the OSHA guidelines
for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HIV), this position includes tasks that involve exposure to blood, body fluids, and tissues

Physical Requirements
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; climb; pushing; use hands to finger, handle or feel; and reach with hands and arms; grasping; kneeling; stooping, and repetitive motion
• This position requires the ability to occasionally lift office products and supplies, up to 25 pounds
• This role requires frequent standing

Travel
• Up to 5% travel may be required for this position

Diversity and Inclusion Commitment
We will not discriminate in employment opportunities based on race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, parental status, body size, gender or gender identity, or any characteristic protected by law.

At CHOICES, we know that diversity is imperative. Evidence has shown that diverse teams are more creative, better at solving problems and making decisions, happier, stronger, and more engaged. Having a diverse team is not only good for us - it is vital for our patients. We are committed to fostering our team of passionate, talented employees who look like the community that we serve. We highly encourage people of color, people from working class backgrounds, and
LGBTQIA+ candidates to apply. People who have personal experience with abortion, pregnancy,
miscarriage, birth, adoption, and/or parenting are also encouraged to apply.

Please submit your resume and cover letter to [email protected]. We thank you for
your interest. Due to volume of applicants only individuals selected for interview will be
contacted.

Job Classification: Part-time, Non-Exempt
Reports to: Customer Services Manager
Hourly Rate: $20.00
Location: Memphis, TN

Part-time employees are eligible for 5 days of paid sick leave, 7.5 days of paid vacation leave, and 10 paid holidays annually.

Job Summary

The Front Desk Specialist is responsible for front desk duties with a focus on delivering high-quality customer service. This position is key for public and patient relations and helps set the tone of respect and outstanding patient care. This position is critical to ensuring continued profitability of the organization through administrative efficiency.

Duties and Responsibilities
• Courteously assists patients throughout patient registration, paperwork completion, and any other assistance required to access services.
• Greets and processes patients and visitors in keeping with best practices and policies.
• Answers incoming calls with a polite and friendly manner, makes appointments, answers questions, and routes calls appropriately.
• Checks in patients using electronic health record system, processes paperwork, payment, and insurance information according to policies and procedures in place.
• Reconciles daily cash and prepares daily report of payments for manager review.
• Performs accurate documentation of patient records.
• Supports continuity among departments by documenting and communicating actions, irregularities, and continuing needs.
• Handles incoming and outgoing deliveries.
• Proactively fulfills front desk responsibilities, identifies, and participates in process
improvement initiatives that improve customer experience, enhance workflow, and improve the work environment.
• Organizes and processes medical records, scanning, filing, and data entry as needed.

• Keeps a safe and clean reception area by complying with procedures, rules, and
regulations.
• Adheres to strict standards regarding patient confidentiality, informed consent and disclosure as required by HIPAA, Tennessee law and organizational policy.
• Please note this position description is not designed to cover or contain a
comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.
• Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications
• Degree: High school diploma or equivalent required
• Licensure, Certification, and/or Registration: None
• At least 1-2 years of overall professional experience; ideally at least one year of experience in a healthcare setting.
• The ideal candidate is detail oriented, organized, empathetic, and punctual and
possesses strong verbal communication skills.
• Ability to stay calm when patients and/or staff are stressed or upset.
• Technology savvy, experience using electronic health record system.

• A successful track record in setting priorities; keen analytic, organization and problem-solving skills which support and enable sound decision making.

• Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
• A multi-tasker with the ability to wear many hats in a fast-paced environment.
• Personal qualities of integrity, credibility, and dedication to the mission of CHOICES.

Working Conditions
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
• This position also operates in a clinical environment, spending time in medical exam rooms, and requires contact with patients.
• OSHA Blood borne Pathogen Exposure Determination: Based on the OSHA guidelines for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HIV), this position includes tasks that involve exposure to blood, body fluids, and tissues.
• Some night and weekend availability may be required.

Physical Requirements
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

• This role requires frequent sitting and at times long periods standing.

Diversity and Inclusion Commitment
We will not discriminate in employment opportunities based on race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, parental status, body size, gender or gender identity or any characteristic protected by law.

At CHOICES, we know that diversity is imperative. Evidence has shown that diverse teams are more creative, better at solving problems and making decisions, happier, stronger, and more engaged. Having a diverse team is not only good for us - it is vital for our patients. We are committed to fostering our team of passionate, talented employees who look like the community that we serve. We highly encourage people of color, people from working class backgrounds, and LGBTQIA+ candidates to apply. People who have personal experience with abortion, pregnancy, miscarriage, birth, adoption, and/or parenting are also encouraged to apply.

Please submit your resume and cover letter to [email protected]. We thank you for your interest. Due to volume of applicants only individuals selected for interview will be
contacted.